Senior Client Delivery Manager – Revenue Cycle

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Take the lead on operational delivery for client accounts that are high-complexity and high-impact.

• Act as a strategic operational consultant for client executives and senior leadership.

• Convert operational data, trends, root-cause analyses, and risks into insights and recommendations that are ready for executive presentation.

• Create operational strategies that align with client goals and enterprise capabilities.

• Detect systemic issues, emerging risks, and opportunities for optimization throughout the client lifecycle.

• Assist clients in navigating operational changes and initiatives aimed at performance improvement.

• Manage complex issue analysis and develop resolution strategies.

• Conduct advanced root-cause analyses involving cross-functional teams.

• Frame escalations by clearly articulating risks, impacts, options, and suggested actions.

• Collaborate with the Client Delivery Director on issues that are high-risk or have enterprise-wide implications.

• Track performance trends and assess the effectiveness of remediation efforts.

• Ensure professional and transparent communication with clients during the resolution of issues.

• Facilitate director-level operational reviews and complex discussions with clients.

• Prepare and present materials, presentations, and insight-driven narratives.

• Lead internal discussions on account strategy and align stakeholders on priorities and action plans.

• Advocate for client needs while balancing operational realities and enterprise standards.

• Mentor Client Delivery Specialists and Managers.

• Serve as a subject matter expert for complex workflows, client scenarios, and operational challenges.

• Contribute to the development of Client Delivery frameworks, methodologies, and standards.

• Identify systemic issues across the portfolio and suggest enterprise-wide improvements.

• Share insights, lessons learned, and best practices.

• Assist with onboarding, training, and knowledge transfer.

• Collaborate with leadership on process optimization, change management, and operational innovation.

⛳️ Requirements

• A High School Diploma or GED is required.

• An Associate's or Bachelor's Degree in Business, Healthcare Administration, Operations, or a related field is preferred.

• 4–6 years of experience in healthcare operations, revenue cycle, client-facing roles, or similar environments.

• Profound understanding of operational workflows, data interpretation, and client support models.

• Excellent written and verbal communication skills.

• Capacity to independently manage client relationships and operational discussions.

• Advanced analytical skills with the ability to translate data into actionable insights.

• Experience in client-facing presentations.

• Ability to influence others without formal authority in cross-functional settings.

• Consistent and punctual attendance.

• A combination of education and experience equivalent to the above will be considered.

• A consultative problem-solving approach.

• Strong organizational skills and meticulous attention to detail.

• A strategic mindset focused on long-term client value and partnership.

• A trusted advisor mentality with a sense of enterprise awareness and accountability.

• Exceptional professional judgment and decision-making capabilities.

• Willingness to receive and apply constructive feedback.

• Professional demeanor for client-facing interactions.

• Openness to learning and adapting in a dynamic environment.

• Ability to escalate issues clearly and confidently when necessary.

🏝️ Benefits

• Opportunities for professional growth and development.

• Access to tools, resources, and support to excel and advance in your career.

• A flexible, family-oriented work culture.

• Support for work-life balance.