Revenue Operations System Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with user setup, access requests, and modifications to permissions.

• Maintain fundamental system configurations and settings.

• Execute standard platform administration tasks in accordance with established procedures.

• Escalate complex technical issues to senior team members when necessary.

• Address routine user inquiries and service requests.

• Troubleshoot basic application problems by utilizing documented procedures.

• Support onboarding processes for new users.

• Maintain user documentation and knowledge articles.

• Monitor data quality reports and identify any discrepancies.

• Conduct routine data cleanup activities.

• Assist with data imports, exports, and validation efforts.

• Support system testing activities and document the results.

• Assist in testing new enhancements and software releases.

• Participate in testing for platform upgrades.

• Support vendor ticket tracking and documentation of issues.

• Create and maintain standard reports and dashboards.

• Assist in collecting reporting requirements.

• Monitor metrics related to system adoption and usage.

• Document business processes and system requirements.

• Support process improvement initiatives through data collection and documentation.

⛳️ Requirements

• 0–2 years of experience in supporting CRM or business systems.

• Basic understanding of Salesforce or a similar CRM platform is preferred.

• A bachelor's degree or equivalent experience is preferred.

• Strong attention to detail along with excellent organizational skills.

• Ability to accurately execute routine platform administration tasks, adhere to established procedures, and effectively manage multiple priorities.

• Capability to learn technical systems and business processes.

• Demonstrated curiosity and aptitude for acquiring technical expertise in revenue technology platforms and Revenue Operations processes.

• Proficient written and verbal communication skills.

• Ability to respond to routine user inquiries, maintain clear documentation, and escalate issues as needed.

• Strong foundational understanding of data quality practices.

• Ability to monitor data quality reports, identify discrepancies, and conduct routine data cleanup activities in line with governance standards.

• Basic familiarity with Salesforce or similar CRM platforms.

• Experience in supporting system testing activities.

• Experience in creating and maintaining standard reports and dashboards.

• Familiarity with data governance standards and procedures.

• Experience in maintaining user documentation, knowledge articles, or process guides.

🏝️ Benefits

• Career development resources.

• Wellbeing programs.

• Innovation practices.

• Inclusive workplace culture.

• Employee initiatives and community giving campaigns and programs.