Senior Claims Manager – Workers' Compensation

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Direct the daily operations and performance of a team of skilled workers’ compensation claims professionals.

• Implement proactive, innovative, and timely strategies for claims management.

• Mentor and develop team members through performance evaluation, constructive feedback, learning opportunities, and professional growth.

• Manage intricate workers’ compensation claims, encompassing investigation, coverage assessment, reserving, and resolution.

• Assess and oversee the performance of attorneys, surveillance providers, nurse case managers, and other external resources.

• Keep track of litigation processes and vendor performance.

• Collaborate with insured clients to support claim strategies and nurture customer relationships.

• Create loss-mitigation strategies through engagement with claimants, insured parties, and stakeholders.

• Advocate for timely return-to-work strategies and identify opportunities for light-duty work.

• Encourage communication, teamwork, accountability, and sound decision-making within the claims team.

• Travel up to 35% of the time, including overnight trips.

⛳️ Requirements

• Bachelor’s degree is preferred.

• A minimum of 10 years of varied experience in handling workers’ compensation claims is required.

• At least four years of experience in California claims management is mandatory.

• Experience in supervising workers’ compensation claims in Arizona, Nevada, and Oregon is preferred.

• Required expertise in coverage analysis, reserving, claims investigation, and litigation management.

• Experience managing claims for large or national accounts is necessary.

• Proven experience in coaching, developing, and managing seasoned claims professionals.

• Strong skills in communication, relationship-building, judgment, and strategic claims management are essential.

• Must have authorization to work in the United States without the necessity for current or future sponsorship.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Wellness plans.

• Parental leave.

• Adoption assistance.

• Tuition reimbursement.

• Paid Time Off.

• Paid holidays.

• 401(k) plan with company match.

• Employee stock purchase plan.

• Commuter benefits.