Senior Casualty Adjuster

This is a fully remote position, open to applicants in California.

📋 Description

• Manage claims of moderate to high complexity related to material damage, property, and/or liability insurance lines.

• Perform phone and/or field investigations to assess liability and damages.

• Participate in legal proceedings as necessary.

• Collect and obtain statements from insured parties, claimants, and witnesses.

• Communicate with insureds and claimants, explaining benefits, coverages, fault, and the claims process.

• Address coverage issues of moderate complexity.

• Assess and determine claim values utilizing property, bodily injury, and liability data.

• Negotiate within settlement authority to resolve both first-party and third-party claims.

• Update production reports in the database and document claim files using company systems such as CACS, HUON, HOC, and Guidewire.

• Manage expenses associated with assigned responsibilities.

• Verify, interpret, and resolve coverage matters by gathering necessary information to ensure policy applicability.

• Coordinate with both internal and external departments.

• Respond promptly to customer needs and issues.

• Independently resolve claims within the designated authority level.

• Occasionally travel for business meetings or conferences.

⛳️ Requirements

• A Bachelor's degree or a relevant combination of education and experience is preferred.

• 4-6 years of experience in Property, Auto, Casualty, or relevant claims administration is required.

• 7-9 years of prior claims handling experience is preferred.

• In-depth knowledge of best practices and procedures in claims administration.

• Advanced understanding of insurance principles, fault assessment, negligence, and subrogation is required.

• Comprehensive knowledge of building and vehicle repair processes and third-party liability issues.

• Proficiency in Microsoft Office suite, general computer software, and claims software is essential.

• Advanced organizational and planning skills are required.

• Strong oral and written communication abilities are necessary.

• Excellent interpersonal skills are required.

• Advanced leadership skills among peers are essential.

• Proficiency in medical terminology and causality understanding is important.

• A valid Driver's License, an acceptable Department of Motor Vehicles record, and minimum liability insurance as mandated by the state are required.

• Chartered Property Casualty Underwriter designation is preferred.

• Associate in Claims designation is preferred.

• An insurance/claims adjuster license may be necessary for claims administration in certain states.

🏝️ Benefits

• Comprehensive health coverage including medical, dental, and vision.

• 401(K) savings plans with company matching contributions.

• Pension plan.

• Tuition assistance for further education.

• Floating holidays.

• Paid time off for community volunteer programs.

• Paid parental leave.

• Wellness programs to support employee health.

• Employee discounts on memberships, insurance, travel, entertainment, services, and more!

• Incentive program based on the achievement of organizational, team, and individual performance for full-time roles.