Senior Case Manager

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Assist with plaintiff personal injury cases from the initial intake to resolution under the guidance of an attorney.

• Utilize in-depth knowledge of the bodily injury claims process.

• Handle an average caseload ranging from 80 to 120 personal injury cases.

• Achieve or surpass settlement and treatment objectives while adhering to case lifecycle timelines.

• Oversee insurance communications, coordinate medical treatments, and manage claim activities.

• Collaborate with clients, medical providers, insurance companies, and attorneys.

• Ensure accurate, complete, and up-to-date case documentation and activity records in Litify.

• Provide assistance with case-related tasks and legal support functions.

• Communicate with clients in both English and Spanish as required.

• Track claim status and follow up on pending items to avoid delays.

• Ensure adherence to firm protocols, documentation guidelines, and best practices in case management.

⛳️ Requirements

• A minimum of 2 years of recent experience in managing plaintiff personal injury cases.

• Proficiency in handling personal injury claims, including no-fault, bodily injury (BI), and uninsured/underinsured motorist (UM/SUM) claims.

• Experience in a plaintiff personal injury law firm is essential.

• Bilingual in English and Spanish.

• Excellent organizational, communication, and case management abilities.

• Capacity to work independently and manage a full caseload in a remote setting.

• Prior experience with Litify or Salesforce is preferred.

• Contractors must provide their own equipment, software, internet connection, and workspace.

• Computer must meet specified minimum requirements for Windows 11 or macOS 14.

• Wired Ethernet is preferred, or 5 GHz Wi-Fi with at least 30 Mbps download, 15 Mbps upload, and latency under 100 ms.

• Must have a private, password-protected network; public Wi-Fi is not allowed.

• USB noise-cancelling headset with a microphone is required.

• A webcam capable of delivering clear video is necessary.

• Must implement full-disk encryption, automatic security updates, screen lock after no more than 10 minutes of inactivity, and active endpoint protection software.

• Applicant data must be stored only in firm-designated systems.

🏝️ Benefits

• Opportunity to work remotely.

• Contractors are responsible for their own equipment and workspace.

• No paid time off, healthcare, retirement, or additional employee benefits are offered.

• Engagement as an independent contractor.