Senior Case Manager

This is a fully remote position, open to applicants in Argentina, +1 more country.

📋 Description

• Provide support for plaintiff personal injury cases from the initial intake phase through to resolution under the guidance of an attorney.

• Utilize expert knowledge of the bodily injury claims process.

• Oversee an average caseload ranging from 80 to 120 personal injury cases.

• Achieve or surpass settlement and treatment objectives while complying with case lifecycle timelines.

• Handle communications with insurance companies, coordinate medical treatment, and manage claims effectively.

• Collaborate with clients, medical providers, insurance carriers, and attorneys.

• Keep precise, comprehensive, and current case documentation and activity records in Litify.

• Assist with activities related to cases and provide legal support functions.

• Communicate with clients in both English and Spanish as required.

• Track claim status and follow up on pending items to avoid delays.

• Ensure adherence to firm procedures, documentation standards, and best practices in case management.

⛳️ Requirements

• A minimum of 2 years of recent experience in managing plaintiff personal injury cases.

• Experience in handling personal injury claims, including knowledge of no-fault, bodily injury (BI), and uninsured/underinsured motorist (UM/SUM) claims.

• Background in working at a plaintiff personal injury law firm.

• Proficiency in both English and Spanish.

• Strong skills in organization, communication, and case management.

• Capability to work independently and manage a full caseload in a remote setting.

• Previous experience using Litify or Salesforce is preferred.

• Contractors must provide their own equipment, software, internet connection, and workspace.

• A computer that meets the specified Windows 11 or macOS 14 technical requirements.

• An internet connection with a minimum download speed of 30 Mbps and upload speed of 15 Mbps, latency under 100 ms, and a private password-protected network.

• A USB noise-cancelling headset with a microphone.

• A webcam capable of delivering clear video.

• Full-disk encryption, automatic security updates, screen lock, and active endpoint protection software must be in place.

• Applicant data must be stored exclusively in firm-designated systems.

🏝️ Benefits

• Employees have the option to work remotely.

• Contractors are responsible for supplying their own equipment and workspace.

• No paid time off, healthcare, retirement, or additional employee benefits are offered.