Senior Case Manager

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Oversee plaintiff personal injury cases from the initial intake to final resolution.

• Manage communications with insurance companies, coordinate medical treatments, and oversee claims.

• Collaborate with clients, medical professionals, insurance providers, and legal representatives.

• Ensure precise and current case documentation and activity records in Litify.

• Support case-related tasks under the supervision of an attorney.

• Engage with clients in both English and Spanish as necessary.

• Monitor claim status and proactively follow up to mitigate delays in case progression.

⛳️ Requirements

• At least 2 years of recent experience in managing plaintiff personal injury cases.

• Proven experience with personal injury claims, including knowledge of no-fault, bodily injury (BI), and uninsured/underinsured motorist (UM/SUM) claims.

• Background in working at a plaintiff personal injury law firm.

• Proficient in both English and Spanish.

• Excellent organizational, communication, and case management abilities.

• Capacity to work autonomously and manage a full caseload in a remote setting.

• Previous experience with Litify or Salesforce is preferred.

• Contractors must provide their own equipment and workspace.

• Computer must be capable of running a browser-based ATS, video conferencing, and a softphone concurrently.

• Windows 11 with Intel i5 (8th generation or newer) or equivalent, 16 GB RAM, and 256 GB SSD; or macOS 14 (Sonoma) or newer with Apple Silicon or Intel i5, 16 GB RAM, and 256 GB SSD.

• The device must be used exclusively by the contractor.

• Internet connection with a minimum of 30 Mbps download, 15 Mbps upload, and latency under 100 ms.

• A private, password-protected network; public Wi-Fi is not allowed.

• USB noise-cancelling headset with a microphone.

• Webcam capable of delivering clear video.

• Full-disk encryption must be enabled (e.g., BitLocker or FileVault).

• Automatic security updates must be enabled for the operating system and browser.

• Screen lock should activate after no more than 10 minutes of inactivity.

• Active endpoint protection software is required.

• Applicant data must be stored only in systems designated by the firm.

• Engagement as an independent contractor, rather than as an employee.

🏝️ Benefits

• Opportunity for remote work.

• Contractors are responsible for supplying their own equipment and workspace.

• Flexible remote work environment.

• No paid time off, healthcare, retirement, or other employee benefits are offered.