Senior Case Manager

This is a fully remote position, open to applicants in Argentina, +1 more country.

📋 Description

• Provide support for plaintiff personal injury cases from initial intake to resolution under the guidance of an attorney.

• Oversee a typical caseload ranging from 80 to 120 personal injury cases.

• Utilize specialized knowledge of the bodily injury claims process.

• Achieve or surpass settlement and treatment objectives while adhering to case lifecycle timelines.

• Handle communications with insurance companies, coordinate medical treatments, and manage claim activities.

• Collaborate with clients, medical providers, insurance carriers, and legal professionals.

• Ensure precise, complete, and up-to-date case documentation and activity logs in Litify.

• Assist with activities related to cases and provide legal support functions.

• Engage with clients in both English and Spanish.

• Track claim status and follow up on pending items to avoid delays.

• Maintain compliance with firm protocols, documentation standards, and best practices in case management.

⛳️ Requirements

• At least 2 years of recent experience in managing plaintiff personal injury cases.

• Proven experience with personal injury claims, including no-fault, bodily injury (BI), and uninsured/underinsured motorist (UM/SUM) claims.

• Background working at a plaintiff personal injury law firm.

• Bilingual proficiency in English and Spanish.

• Excellent organizational, communication, and case management abilities.

• Capacity to work independently and handle a full caseload in a remote setting.

• Preferred: previous experience with Litify or Salesforce.

• Contractors must provide their own equipment, software, internet connection, and workspace.

• Computer that meets the specified Windows 11 or macOS 14 hardware requirements.

• Internet connection with a minimum of 30 Mbps download and 15 Mbps upload speeds, latency under 100 ms, and a private password-protected network.

• USB noise-cancelling headset with a microphone.

• Webcam capable of delivering clear video quality.

• Full-disk encryption must be enabled.

• Automatic updates for the operating system and browser security must be activated.

• Active endpoint protection software is required.

• Applicant data should only be stored in systems designated by the firm.

🏝️ Benefits

• Opportunity for remote work.

• Engagement as an independent contractor.

• Contractors are responsible for their own equipment and workspace.

• No paid time off, healthcare, retirement, or additional employee benefits are offered.