Senior Care Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Coordinate and assist with non-clinical patient care tasks

• Ensure that patients receive prompt services, follow-ups, education, and support in navigating their care

• Address obstacles and escalate issues as necessary

• Act as a resource for care coordination and take the lead within the team

• Provide training, guidance, workflow support, and operational oversight

• Contribute to process enhancements and effective service delivery

• Maintain precise patient records and documentation

• Assist with reporting and quality initiatives

• Ensure adherence to organizational, regulatory, and HIPAA standards

• Support the care delivery team for individuals with chronic and complex conditions

• Foster high-quality service and a positive experience for patients

⛳️ Requirements

• High School Diploma or GED

• A minimum of 3 years' experience in healthcare, care coordination, medical office operations, patient navigation, or a similar healthcare support position

• Strong comprehension of healthcare workflows, referrals, management of medical records, and patient support processes

• Familiarity with medical terminology

• Experience utilizing electronic medical record (EMR) systems and healthcare technology platforms

• Excellent organizational, problem-solving, and time-management abilities

• Must be able to pass a background check upon hiring and throughout employment, including specified criminal, employment, education, sanctions, watchlist, and drug-screen checks

• Capacity to juggle multiple priorities in a dynamic environment

• Ability to work independently while effectively collaborating with multidisciplinary teams

• Dedication to patient-centered care, confidentiality, and adherence to HIPAA regulations

• High-speed internet service with a minimum download speed of 20 Mbps, upload speed of 5 Mbps, and maximum latency of 100 milliseconds, must be installed before starting

• A quiet workspace with minimal background noise for calls

• Capability to remain stationary and seated for extended periods, communicate, examine information, perform repetitive motions, interpret data, resolve problems, make decisions, organize and plan, and maintain a positive and professional demeanor

🏝️ Benefits

• Annual performance-based, discretionary incentive

• Medical, dental, and vision coverage

• 401(k) with a competitive employer match

• Company-paid life and disability insurance

• Paid parental leave and wellbeing incentives

• Generous paid time off, including time for volunteering

• Flexible spending accounts for healthcare and dependent care

• Opportunities for professional development and tuition reimbursement

• Remote work flexibility (role-dependent)

• Meaningful opportunities for growth

• Equipment provided by the company