Senior Business Systems Consultant

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Deliver technical assistance and support for incoming inquiries related to the Deltek applications suite

• Serve as the escalation point for first-tier support

• Implement updates, hot-fixes, and patches for issue resolution and routine maintenance

• Facilitate client upgrades, environment refreshes, and cloud/hosted migrations, including post-change validation of reporting and integrations

• Open and manage Deltek Support cases, provide diagnostics, drive resolution, and keep clients informed

• Address customer queries via phone, email, or screen sharing, guiding them through problem-solving processes

• Follow up with clients to ensure issue resolution

• Troubleshoot database and application layers, including writing and optimizing SQL queries against Costpoint databases

• Support and troubleshoot the Cognos reporting layer, which includes reports, dashboards, Framework Manager, data modules, and report-level security

• Maintain third-party application support, including Unanet, IBM Cognos, and TM1

• Assist with client documentation

• Provide training for customer users

• Occasionally work nights and weekends as necessary for scheduled maintenance and cutover windows

⛳️ Requirements

• Over 3 years of hands-on technical experience supporting an enterprise ERP environment, including troubleshooting, maintenance, patching, and hotfixes

• Direct experience with Deltek applications is strongly preferred; in-depth familiarity with the Costpoint data model and modules may substitute for hands-on lifecycle experience

• Proficient SQL skills, including writing and tuning queries, views, and stored procedures against a major RDBMS

• Familiarity with Microsoft SQL Server

• Working knowledge of IBM Cognos Business Intelligence or Cognos Analytics

• Understanding of networking and network protocols

• Experience with Active Directory administration or application access and authentication

• Familiarity with current Microsoft desktop operating systems and applications

• Experience with Windows Server operating systems

• Ability to independently drive issues and Deltek Support cases to resolution

• Strong problem-solving skills and sound judgment regarding escalation

• Excellent customer service skills

• Exceptional oral and written communication abilities

• Capability to work productively and organize tasks in a remote setting

• Effective communication skills across all organizational levels

• Willingness to work occasional nights and weekends for maintenance and cutover windows

• Must be legally authorized to work in the United States upon hire; no current or future employer-sponsored work authorization

• Preferred: Experience with Deltek Costpoint installation, patching, hot-fixes, upgrades, or cloud/hosted migrations

• Preferred: Familiarity with Oracle RDBMS and PL/SQL

• Preferred: Development experience in Java, C#, C++, Python, or similar languages, with API/SDK automation

• Preferred: Knowledge of J2EE Application Servers

• Preferred: Experience in a regulated or federal environment

• Preferred: IT industry certifications such as CompTIA, Microsoft, or VMware

• Preferred: Proficiency in MS Office 365 and Microsoft Teams functionality

• BSc/BA in a relevant field is preferred; years of experience may be considered in lieu of a bachelor’s degree

• Ability to meet physical requirements, including extended periods of computer-based work and occasional lifting of up to 15 pounds

🏝️ Benefits

• Competitive salary

• Incentive compensation

• 100% company-paid health insurance for employees only

• Health Savings Account with company contributions

• Healthcare Flexible Spending Account

• Dependent Care Flexible Spending Account

• 401K plan with company matching

• Basic life insurance provided by the company

• Generous Paid Time Off policy

• Paid time off for volunteering

• Employee assistance program

• Holidays

• Sick leave