Senior Business Systems Analyst – Pension Administration Systems

This is a fully remote position, open to applicants in United States.

📋 Description

• Collect, analyze, document, validate, and manage business and system requirements from stakeholders.

• Lead interviews with stakeholders, facilitate working sessions, conduct requirements workshops, perform document reviews, and administer surveys and other elicitation activities.

• Convert business needs into functional and non-functional requirements, use cases, user stories, acceptance criteria, process maps, and related documentation.

• Facilitate reviews of requirements, clarify ambiguities, document decisions, and secure stakeholder approvals.

• Ensure traceability between business needs, requirements, system changes, testing activities, defects, and implemented solutions.

• Assist with the daily operation and continuous improvement of the pension administration system.

• Evaluate pension administration processes and system functionalities to identify the roots and impacts of production issues, defects, and enhancement requests.

• Document issues and collaborate with business users, IT personnel, and software vendors to investigate, resolve, test, and communicate system-related issues.

• Assess the impact of proposed changes on pension business rules, calculations, workflows, data, correspondence, reports, interfaces, security roles, and operational procedures.

• Review and validate system configurations and vendor-delivered modifications.

• Create test plans, test scenarios, test scripts, test data, expected outcomes, and acceptance criteria.

• Carry out functional, system, integration, regression, and user acceptance testing (UAT).

• Document test outcomes and evidence; identify, report, track, and retest defects until resolution.

• Coordinate testing efforts with business stakeholders, technical teams, and vendors.

• Analyze business processes and propose enhancements to efficiency, accuracy, control, and service quality.

• Identify opportunities to minimize manual effort through improved functionalities, workflow modifications, automation, or clearer procedures.

• Document current-state and future-state processes and support approved changes.

• Facilitate communications, training, procedure updates, and change management activities.

• Conduct data analysis for operations, issue resolution, testing, reconciliations, and business decision-making.

• Review and validate data related to member records, service credit, pension calculations, beneficiaries, payments, and other pension administration details.

• Support data reconciliation, data-quality assessments, and validation of reports and interfaces.

• Utilize spreadsheets, reporting, query, or analytical tools to identify patterns, exceptions, and potential data issues.

• Participate in system enhancements, maintenance, upgrades, and related technology initiatives.

• Assist with project planning, requirements gathering, solution review, testing, deployment, post-implementation validation, and transition to ongoing operations.

• Coordinate assigned tasks across business units, technical teams, and external vendors.

• Identify and communicate risks, issues, decisions, dependencies, and project status promptly.

• Operate as an individual contributor without direct supervisory duties.

⛳️ Requirements

• Bachelor's degree in Business Administration, Information Systems, Computer Science, Public Administration, Finance, Accounting, or a related field.

• An equivalent combination of relevant education and experience may be taken into account.

• At least 3 years of experience in Business Systems Analysis.

• A minimum of 3 years of experience supporting pension administration operations and/or pension administration systems.

• Proven experience in gathering, analyzing, documenting, validating, and managing business and system requirements.

• Experience in creating process documentation, workflows, use cases, user stories, or similar business analysis deliverables.

• Experience in developing and executing software test plans, test scenarios, and detailed test scripts.

• Direct experience working with business stakeholders, subject matter experts, technical teams, and/or software vendors.

• Familiarity with business analysis methodologies, requirements management practices, and the Software Development Life Cycle (SDLC).

• Understanding of pension administration or retirement system operations and the role of pension administration software.

• Strong analytical, investigative, organizational, and problem-solving capabilities.

• Ability to translate intricate business rules and operational needs into clear, comprehensive, and testable documentation.

• Proficient in creating test scripts and independently executing tests within a business application.

• Strong written, verbal, facilitation, and interpersonal communication skills.

• Ability to work autonomously, manage competing priorities, and collaborate effectively in a remote work environment.

• Proficiency in Microsoft Excel, Word, PowerPoint, and process-mapping tools such as Microsoft Visio or equivalent.

• Preferred: experience in supporting a public-sector retirement system or public higher education environment.

• Preferred: experience with defined benefit pension plans, including member enrollment, service credit administration, benefit calculations, retirement processing, beneficiary administration, disability retirement, and survivor benefits.

• Preferred: experience with pension administration software platforms.

• Preferred: experience in supporting third-party software vendors and service providers.

• Preferred: experience in data analysis, validation, reconciliation, and report validation.

• Preferred: ability to write basic SQL queries or utilize similar query/reporting tools.

• Preferred: experience in reviewing interface specifications, file layouts, or integration requirements.

• Preferred: experience in participating in software implementation, upgrade, or enhancement projects.

• Preferred: familiarity with Agile, Waterfall, or hybrid delivery methodologies.

• Preferred: CBAP, PMI-PBA, PMP, Lean Six Sigma, Agile, or SAFe certification.

🏝️ Benefits

• 100% remote work arrangement.

• Occasional travel opportunities/requirements for stakeholder meetings, training, workshops, conferences, or project-related activities.