Senior Business Systems Analyst, Go-to-Market

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead sales initiatives throughout the Lead-to-Order process by organizing requirement gathering sessions, translating business needs into functional designs, creating solution prototypes, and developing comprehensive documentation for implementation and training.

• Identify and prioritize opportunities enhanced by AI across the Lead-to-Order lifecycle, including Agentforce agents, Einstein/Prompt Builder use cases, and AI-assisted opportunity creation and approvals.

• Define and document AI use cases comprehensively, outlining intended outcomes, necessary grounding data and context, guardrails and escalation procedures, human-in-the-loop checkpoints, and success metrics.

• Oversee the mobile experience for Sales by collecting requirements and establishing designs for Salesforce mobile and mobile-optimized processes.

• Evaluate sales tools available in the market and lead recommendations on build-versus-buy strategies.

• Collaborate with stakeholders to create and document user stories, as well as current and future state business processes and functional requirements.

• Develop and maintain documentation related to business processes, system configurations, and AI agent behaviors/prompt logic.

• Manage functional tasks and deliverables for Salesforce Sales Cloud applications, including functional testing, User Acceptance Testing (UAT), validation of AI outputs/responses, training, reporting, and ongoing enhancements.

• Work alongside Sales, Sales Operations, Finance, Legal, Data, and Platform teams to provide comprehensive, compliant solutions.

• Foster user adoption and change management, emphasizing seller trust and proficiency in new AI and mobile features.

⛳️ Requirements

• A minimum of 8 years of experience in business analysis.

• At least 5 years of expertise in Salesforce.

• Strong knowledge of Lead-to-Order processes and sales operations.

• Experience in L2O transformation initiatives.

• Demonstrated experience in delivering AI-enabled business capabilities, including defining use cases, assessing feasibility, and measuring outcomes.

• Proven history of implementing process improvements within a sales environment.

• Strong analytical and problem-solving abilities.

• Excellent skills in stakeholder management, both written and verbal communication, including experience presenting to senior leadership.

• Familiarity with sales operations workflows.

• Bachelor’s degree in Business, IT, or a related field.

• Salesforce certifications (Admin, Advanced Admin, or Sales Cloud Consultant).

• Hands-on experience with Agentforce, Einstein GPT/Prompt Builder, or Data Cloud.

• Experience in designing mobile-first Salesforce experiences and promoting field/mobile adoption.

• Understanding of AI governance concepts, including data privacy, model output validation, audibility, and responsible AI guidelines.

• Proven experience in utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency, and drive business outcomes.

🏝️ Benefits

• Competitive compensation and equity awards leading the market.

• Comprehensive programs for physical and mental wellness.

• Generous vacation and holiday policies for relaxation and recharge.

• Paid parental and adoption leave.

• Opportunities for professional development available to all employees, regardless of role or level.

• Employee Networks, neighborhood groups, and volunteer opportunities to foster connections.

• A vibrant office culture featuring world-class amenities.

• Health insurance.

• 401k plan.

• Paid time off.

• Bonuses.

• Equity grants.