Senior Business Systems Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the investigation and resolution of intricate integration challenges across various systems.

• Supply engineering teams with precise problem statements, reproduction steps, and necessary supporting evidence.

• Conduct partner discovery discussions and suggest integration strategies.

• Articulate technical findings to both technical and non-technical audiences.

• Collaborate with Sales on technical dialogues with enterprise prospects.

• Develop and enhance AI-assisted knowledge and diagnostic tools.

• Create and sustain integration guides, escalation playbooks, onboarding resources, and troubleshooting documentation.

• Enhance operational tools and workflows, including Zendesk, Slack automations, Airtable, and monitoring dashboards.

• Examine support trends and integration health signals to pinpoint recurring issues and propose root-cause enhancements.

• Establish launch support plans that encompass documentation, escalation paths, monitoring, and known limitations.

• Assist with partner onboarding and conduct post-launch reviews.

⛳️ Requirements

• 5-8+ years of experience in solutions consulting, technical account management, implementation, integration support, or related fields.

• Proficient in XML, JSON, data mapping, and feed-based integrations.

• Familiarity with the Multifamily Information and Transactions Standards (MITS) schema.

• Understanding of APIs, REST, webhooks, and tools such as Postman.

• Capability to interpret API documentation and troubleshoot issues across systems; production coding is not required.

• Proficiency in translating technical information into clear explanations for partners, engineers, and business leaders.

• Experience in recognizing patterns across issues and converting findings into actionable process or system enhancements.

• Ability to coordinate work among teams, manage competing priorities, and ensure issues are resolved while documenting and sharing insights.

• Interest in developing and refining AI-assisted workflows.

• Preferred: Experience in property technology, multifamily operations, or business-to-business software, including property management software, customer relationship management systems, internet listing services, or related integrations.

• U.S. employees may reside in any of the 50 United States, with limited exceptions.

🏝️ Benefits

• Equity awards based on criteria such as experience, performance, and location.

• Remote work from a location of the employee’s choosing.

• Flexibility to work from wherever employees are most productive.

• Equal employment opportunity and accommodation support.