Senior Business Strategy Manager – Public Sector Experience Services

This is a fully remote position, open to applicants in Maryland, +1 more state.

📋 Description

• Ensure excellence in delivery and quality for Salesforce Professional Services clients.

• Provide expertise in business strategy related to Salesforce products and services throughout sales and delivery processes.

• Assist in positioning and selling large enterprise consulting projects by defining program scope, team structure, value proposition, and presentation.

• Identify future sales opportunities to enhance ongoing customer value.

• Conduct research on customers, industries, and end-users to identify needs and experience-driven business opportunities.

• Facilitate assessments and workshops to create future-state operating models and business visions.

• Recognize improvements in enterprise business processes and operations to achieve efficiencies and enhance impact.

• Translate the pre-sales vision and value proposition into a practical Phase 0 roadmap during delivery.

• Utilize AI tools for the creation and execution of deliverables and activities.

• Develop multi-year strategic roadmaps and use cases that model value and organizational implications.

• Foster stakeholder alignment, engagement, and support across various functions.

• Assist leaders in adopting digital operating models, governance strategies, and innovative working methods.

• Promote solution and organizational adoption to ensure value through expedited delivery cycles.

• Work alongside program management teams to incorporate business value strategies into program execution.

• Identify and proactively address risk areas to ensure complete resolution.

• Mentor and develop Business Strategists and project team members.

• Act as an escalation point and guide team members during customer engagements.

• Provide support for customer renewals and extensions as necessary.

• Enhance the Business Strategy capability within the Experience Services Competency.

• Share best practices and provide guidance to colleagues.

• Lead internal strategic initiatives aimed at expanding the consulting practice.

• Contribute to the community knowledge base and expertise.

⛳️ Requirements

• At least 8 years of industry experience in customer-facing roles leading complex, experience-driven projects involving large-scale transformation.

• Experience collaborating as part of a cross-functional team.

• Proven history of delivering outstanding experiences from beginning to end.

• Experience in go-to-market support, including scoping, proposal creation, RFP responses, and executive presentations.

• Comfortable presenting to C-suite executives, with strong skills in handling objections.

• Background in Business Strategy, Enterprise Architecture, Product Management, Agile methodologies, Program Governance, Experience Design, Change Management, and/or Value Realization.

• Familiarity with the application of AI tools in service delivery.

• Required knowledge of Salesforce products and solution design relevant to Public Sector organizations.

• Demonstrated experience working with Public Sector clients, including Federal Civilian, Defense, State & Local Government, Nonprofit, or Education sectors.

• Strong grasp of business value drivers and success metrics for large-enterprise Public Sector organizations.

• Capability to develop industry points of view, including recognizing market trends, responses, and solution offerings.

• Excellent verbal and written communication skills.

• Strong skills in workshop design and facilitation.

• Ability to analyze and synthesize information, providing defensible recommendations in uncertain situations.

• Proficient in building customer relationships and collaborating cross-functionally.

• BA/BS or MA/MS in a relevant field, or equivalent experience.

• Willingness to travel as needed, up to 25–30% of the time.

• U.S. citizenship is required; must be a U.S. born or naturalized citizen.

• Acceptable results from background investigations are required.

• Must secure and maintain the necessary level of U.S. Government security clearance as required.

• Preferred: Prosci® Change Management Certification.

• Preferred: Salesforce Administrator Certification.

• Preferred: Salesforce Strategy Designer Certification.

• Preferred: Salesforce Agentblazer Innovator or Agentblazer Legend Credential.

🏝️ Benefits

• Time off programs.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Mental health support.

• Paid parental leave.

• Life insurance.

• Disability insurance.

• 401(k) plan.

• Employee stock purchasing program.

• Incentive compensation may be available for select roles.

• Equity options may be available for certain positions.

• Reasonable accommodations during the application or recruitment process.

• AI tools utilized in recruiting assessments with human selection and hiring decisions.