Senior Business Process Owner, Portfolio Health

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the Underwriting and Portfolio Health Subject-Matter Expert (SME).

• Manage portfolio health through policy assessments, eligibility evaluations, cancellations, non-renewals, rescissions, and compliance-related decisions.

• Provide mentorship to the Policy Servicing Clerk team members.

• Offer guidance and escalation support for Policy Servicing Clerks.

• Work collaboratively with other departments to create and implement Portfolio Health initiatives.

• Ensure adherence to regulations concerning underwriting actions and communications.

• Establish the process vision, guiding principles, strategies, future state designs, and success metrics for Portfolio Health verticals.

• Design, document, and execute comprehensive processes, including scope definitions, workflows, process maps, and operational standards.

• Guarantee the consistent application of standards across various regions, functions, and teams.

• Set KPIs and monitoring frameworks.

• Collaborate across teams to enhance processes and address cross-functional conflicts.

• Maintain a strategic improvement roadmap and prioritize initiatives accordingly.

• Oversee the implementation of changes.

• Ensure that job aids and process documentation are accurate and current.

• Serve as an escalation point and decision-making authority for process design.

• Promote a culture of continuous improvement.

⛳️ Requirements

• Comprehensive knowledge of auto insurance in its entirety.

• Previous experience in auto underwriting.

• Strong critical thinking and decision-making capabilities.

• Motivated and driven to enhance processes and technology.

• Excellent written and verbal communication skills along with strong collaboration abilities.

• Start-up and growth mindset that thrives on challenges.

• Resourceful and capable of working independently.

• Proficiency in using AI tools (e.g., Microsoft Copilot) to facilitate daily tasks.

• Skills in assessing AI outputs for accuracy, compliance, and bias.

• Experience in integrating AI into workflows to enhance efficiency or insights.

• Familiarity with AI-assisted research, summarization, and content generation.

• Understanding of responsible AI use, including ethical considerations and data protection.

• A minimum of 5 years of relevant business or operations experience is required.

• At least 3 years of experience in auto underwriting is preferred.

• High School Diploma or equivalent is mandatory.

• A Bachelor’s Degree in a related field or equivalent experience is preferred.

🏝️ Benefits

• 401K matching.

• Bonding leave for new parents (12 weeks, 100% paid).

• Tuition assistance.

• Training opportunities.

• GM employee auto discount.

• Community service pay.

• Nine company holidays.

• Competitive salary and bonus eligibility.

• Performance-based incentive plan.

• Health benefits available from day one of employment.