Senior Business Process Manager – QTC

This is a fully remote position, open to applicants in California.

📋 Description

• Spearhead comprehensive process enhancement, optimization, automation, and transformation initiatives within the Quote-to-Cash Finance organization.

• Collaborate with Finance, DTS (IT), Product, Revenue Operations, and various cross-functional stakeholders to pinpoint needs, synchronize priorities, and provide scalable solutions.

• Evaluate existing processes, recognize pain points and control deficiencies, and construct future-state workflows, process flows, and standard operating procedures.

• Create business cases that quantify revenue impact, cost savings, efficiency improvements, and return on investment.

• Convert Finance requirements into business specifications, user stories, and integration needs for Oracle ERP Cloud, Zuora Billing, Zuora Revenue (RevPro), and Salesforce.

• Facilitate discussions and design reviews across different functions.

• Oversee projects, including planning, milestones, dependencies, risks, decisions, and stakeholder communications.

• Organize and lead User Acceptance Testing (UAT), which encompasses test-case formulation, tester coordination, execution tracking, issue resolution, and audit-ready documentation.

• Ensure that process and system modifications are in alignment with company strategy, policies, internal controls, and SOX compliance requirements.

• Assist with the implementation and adoption of systems, automation capabilities, AI tools, and process enhancements.

• Generate process documentation and training materials, deliver end-user training, and advocate for best-practice adoption.

• Provide updates on status, outcomes, risks, dependencies, and escalation to stakeholders and executives.

• Share expertise, mentor team members, and promote continuous improvement.

⛳️ Requirements

• Bachelor's degree.

• Experience in Quote-to-Cash processes, particularly with SaaS revenues.

• 8+ years of Accounting experience utilizing Local GAAP regulations.

• 5+ years in process and/or project management, consulting, or similar business experience.

• 3+ years of experience in people management.

• Background in a rapidly scaling company or large software development organizations.

• Familiarity with process management/improvement, Lean Thinking, and Six Sigma methodologies.

• Proficiency in Google Suites, Oracle Cloud Fusion, Zuora, JIRA, ServiceNow, automation tools (RPA or Bots), and Excel.

• Exceptional written and verbal communication skills.

• Strong negotiation skills.

• Capacity to work independently with minimal supervision.

• Ability to cultivate strong cross-team relationships and partnerships.

• Technical acumen sufficient to investigate development issues, synthesize information, devise plans, gain consensus, and drive resolutions.

• Skill in prioritizing pipeline requests and aligning delivery without compromising objectives.

• Experience with a focus on customer satisfaction.

• Must already possess authorization to work in the United States on a full-time, permanent basis without current or future visa sponsorship.

🏝️ Benefits

• Company bonus plan for non-sales roles, determined as a percentage of eligible wages and contingent on company performance.

• Restricted Stock Units (RSUs).

• Paid time off and paid company holidays based on the region.

• Up to six months of paid parental leave.

• Comprehensive health benefits plans, including options for 100% employer-paid and minimum employee-contribution plans from day one.

• Select retirement and pension programs with potential employer contributions.

• Coaching, online courses, and education reimbursements.

• Paid compassionate care leave following the loss of a loved one and other significant life events.

• Remote work designation.