Senior Business Process Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead cross-functional initiatives aimed at process improvement and enhance the enterprise process architecture, encompassing process landscapes, value streams, and end-to-end process models.

• Collaborate with Business Process Owners and functional leaders to utilize Celonis Process Management and Process Mining where appropriate.

• Propel the ongoing enhancement of BPM standards, BPMN 2.0 modeling conventions, documentation quality, and governance processes.

• Organize workshops and change management activities to design future-state end-to-end processes across various functions.

• Align roles, handoffs, controls, business rules, data, and enabling systems with the overall business strategy and capability models.

• Define metrics for process performance, establish baselines and target outcomes, analyze performance data, and pinpoint root causes using insights from process mining.

• Create business cases for process enhancements, automation, and AI-enabled opportunities.

• Build and sustain a contextualized understanding of the business by linking process models with roles, policies, controls, systems, business rules, KPIs, and operational goals.

• Collaborate with business and technology teams to identify AI opportunities and convert them into scalable, governed process designs.

• Guide junior analysts, coach process stakeholders, and enhance BPM capabilities through training, knowledge sharing, and communities of practice.

⛳️ Requirements

• A bachelor's degree in Business, Information Systems, Operations Management, Engineering, or a related field.

• Over 5 years of experience in business process management, showcasing ownership of process architecture and end-to-end process design within a complex organization.

• Proven experience in leading cross-functional initiatives from process discovery to implementation, which includes planning, dependency management, and stakeholder alignment.

• Excellent communication and facilitation skills with the ability to influence without direct authority, drive decision-making, and navigate ambiguity.

• Advanced proficiency with BPM repositories, process modeling tools, and BPMN 2.0.

• Strong analytical skills and systems-thinking abilities.

• Capability to translate business strategy and stakeholder needs into target-state process designs, business rules, controls, information requirements, and documentation.

• Ability to integrate processes, roles, systems, data, controls, and performance measures into a unified business context that supports automation, analytics, and AI-enabled operations.

• Demonstrated capacity to prioritize and manage multiple process architecture, governance, and improvement initiatives while achieving measurable business outcomes.

• Proficiency in Microsoft PowerPoint, Excel, and Word.

• Strong command of the English language (minimum C1 level).

• Applicants for specific positions involving controlled goods and technologies may be required to be U.S. persons.

• Preferred: Experience with Celonis Process Management, Signavio, ARIS, or similar platforms; enterprise process frameworks; enterprise AI and intelligent automation; enterprise architecture, automation, data, or AI teams; multinational organizations.

🏝️ Benefits

• The opportunity to work remotely from anywhere within the United States.

• Option to work in a hybrid model from the Andover, Massachusetts office.

• Reasonable accommodations for qualified individuals with disabilities.