Senior Business Operations – Network Optimization Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee analytical and strategic initiatives related to Octave’s provider network.

• Evaluate and track provider availability in relation to client demand across various markets, specialties, payer panels, and care modalities.

• Deliver data-driven hiring objectives and market focus areas to Talent Acquisition and Clinical Operations.

• Assess slot availability, identify access gaps, evaluate provider capacity, and consider related operational and revenue effects.

• Create models and frameworks to forecast provider capacity requirements based on client behavior, usage trends, and market developments.

• Suggest network growth or reduction, panel participation, and other measures to enhance access and network effectiveness.

• Collaborate with Clinical Operations to boost provider utilization, retention, engagement, and overall performance.

• Spearhead provider segmentation strategies and convert provider NPS, experience, and performance insights into tailored actions.

• Track provider and network KPIs, investigate root causes, and propose measurable enhancements.

• Promote Product and operational strategies that enhance provider discovery and utilization, such as ranking, slot recovery, and provider-facing workflows.

• Manage initiatives from analysis through to implementation and handoff, ensuring clear accountability and sustained outcomes.

• Develop reporting tools, dashboards, and regular reviews addressing provider supply, demand, utilization, retention, and network performance.

• Prepare executive and board-level materials that elucidate trends, implications, trade-offs, and recommended courses of action.

• Provide insights related to providers and clinical operations to guide Product priorities and requirements.

• Address ad hoc analysis requests from executives and external partners.

• Assist in strategic planning and due diligence efforts concerning the provider network and clinical operations.

• Act as a strategic collaborator with Operations, Clinical, Growth, Finance, Product, and Data leaders.

⛳️ Requirements

• 7+ years of experience in management consulting, business operations, strategy and operations, analytics, or a similar field.

• Knowledge of healthcare compliance and data privacy regulations is a plus.

• Proven ability to structure ambiguous problems, analyze complex data, and translate findings into actionable recommendations and measurable outcomes.

• Strong quantitative and financial skills.

• Advanced experience in Excel or Google Sheets modeling.

• Background in business cases, forecasting, or performance analysis.

• Experience leading cross-functional projects and influencing stakeholders without direct authority.

• Outstanding organizational skills and follow-through; capable of managing multiple priorities in a fast-paced environment.

• Clear written and verbal communication skills, including the ability to create executive presentations.

• High level of agency, curiosity, and readiness to alternate between strategy and hands-on execution.

• Must be eligible to work in the United States without sponsorship now or in the future.

• Must be able to frequently communicate using virtual meeting platforms such as Zoom and Google Meet.

• Must be capable of observing and communicating information on a company-provided laptop.

• Ability to lift up to 10 pounds occasionally.

🏝️ Benefits

• Equity program through Stock Options, in accordance with the applicable Equity Incentive Plan.

• $300 reimbursement for home office setup for new full-time employees.

• Monthly reimbursement of up to $75 for internet and cell phone expenses for full-time employees.

• One High Deductible Health Plan (HDHP) and two PPO medical plan options available.

• Dental and Vision insurance coverage.

• Company-sponsored One Medical membership.

• 401(k) plan with traditional and Roth options.

• Generous paid time off policy.

• Up to 15 paid company holidays.

• Accrued sick time.

• Company-paid Life, AD&D, and Disability insurance.

• Optional Pet, Legal, and Worksite plans, including Critical Illness, Hospital Indemnity, and Accident coverage.

• Paid parental bonding leave after 6 months for birth, adoption, or foster placement; leave duration increases with tenure.

• Professional development reimbursement for role-related growth opportunities.