Senior Business Analyst, CRM

This is a fully remote position, open to applicants in Europe.

📋 Description

• Serve as the Business Analyst on intricate, multi-country Veeva CRM projects across Europe.

• Collaborate with business stakeholders from various European markets to comprehend their objectives, challenges, and processes.

• Facilitate requirements-gathering workshops and convert business needs into functional requirements and user stories.

• Develop future-state business processes and suggest Veeva CRM best practices while considering country-specific regulatory and commercial nuances.

• Work alongside Solution Architects, Configuration Consultants, and Developers to implement scalable solutions.

• Generate and ensure the quality of business requirements, process flows, functional specifications, and project documentation.

• Assist in solution design across Veeva CRM functionalities, including Call Reporting, CLM, Approved Email, Engage, Events, MyInsights, Sampling, Medical CRM, and Align.

• Evaluate business data, KPIs, and operational metrics to uncover opportunities for process improvement and standardization.

• Organize and manage User Acceptance Testing, including test scripts, coordination, defect management, and business sign-off.

• Collaborate with Project and Program Managers to oversee scope, prioritize requirements, resolve issues, and aid in delivery.

• Assist in data migration validation, integration testing, deployment activities, and post-go-live support.

• Cultivate relationships with client stakeholders and serve as a trusted senior advisor throughout implementation processes.

• Promote continuous improvement efforts within the European CRM practice.

• Participate in European business development initiatives, including scoping support and proposal contributions.

⛳️ Requirements

• Over 10 years of experience as a Business Analyst in enterprise software implementations.

• More than 7 years of practical experience working with Veeva CRM in the Life Sciences sector.

• Deep understanding of European pharmaceutical commercial business processes, including Sales, Medical, and Commercial Operations across various EU markets.

• Experience with one or more Veeva CRM modules, such as Core CRM, CLM, Approved Email, MyInsights, Engage, Events Management, Align, and Medical CRM.

• Demonstrated success as the senior or lead Business Analyst on complex, multi-country CRM projects.

• Proven experience in facilitating workshops, documenting requirements, and engaging directly with business stakeholders across diverse European markets and languages.

• Solid knowledge of Agile and traditional project delivery methodologies.

• Experience in supporting UAT, defect management, and production releases across multiple concurrent engagements.

• Familiarity with EU regulatory frameworks pertinent to CRM data and HCP engagement, including GDPR, EFPIA Code, and country-specific pharma codes.

• Exceptional analytical, communication, and problem-solving abilities.

• Capacity to manage multiple priorities across concurrent European projects in a dynamic consulting environment.

• Veeva CRM Administrator Certification is preferred.

• Experience with Vault CRM migration projects is a plus.

• Knowledge of Veeva Network, OpenData, Nitro, PromoMats, or Vault Platform is advantageous.

• Familiarity with MuleSoft, Boomi, or Workato is beneficial.

• Understanding of GxP validation and Computer System Validation (CSV) is a plus.

• Experience with ITIL or managed services is an advantage.

• Proficiency in a second European language in addition to English is a plus.

🏝️ Benefits

• Opportunities for internal growth.

• Commitment to equal opportunity and diversity and inclusion.