Senior Business Analyst

This is a fully remote position, open to applicants in Florida, +9 more states.

📋 Description

• Act as the liaison among business stakeholders, product leadership, and engineering teams across registry, identity verification, and business messaging platforms.

• Take ownership of business requirements, functional specifications, process documentation, and user stories.

• Convert customer, contractual, and regulatory requirements into clear, testable solutions for Engineering and QA.

• Ensure traceability between requirements, development efforts, and acceptance criteria.

• Manage requirements throughout the delivery process, addressing implementation risks and ensuring that business goals are achieved.

• Analyze and document both current and future-state processes, workflows, business rules, and system interactions.

• Identify opportunities for process enhancements, automation, and operational efficiencies.

• Assess cross-product impacts and advocate for consistency across workflows, data models, and customer experiences.

• Collaborate with Product Management on discovery, roadmap planning, prioritization, and solution definition.

• Work with Customer Success, Operations, clients, and external stakeholders to gather needs and validate solutions.

• Drive stakeholder alignment through effective communication, documentation, process modeling, and solution validation.

• Establish reporting and analytics requirements for operational KPIs, SLAs, and customer reporting.

• Analyze platform data and convert insights into recommendations for product, operational, and strategic decisions.

⛳️ Requirements

• Proven experience in gathering, documenting, and managing requirements through functional specifications, user stories, acceptance criteria, and related artifacts.

• Demonstrated experience in facilitating backlog refinement, stakeholder workshops, and cross-functional solution discussions.

• Familiarity with system integrations and API-driven solutions, including documenting data flows, business rules, and integration requirements.

• Competence in process analysis, process mapping, and documentation tools such as Confluence, Lucidchart, Miro, or similar platforms.

• Experience collaborating with software engineering teams and external development vendors throughout the delivery lifecycle.

• Proficiency in analyzing data using SQL or similar tools to support business decisions.

• Background in a B2B or SaaS environment providing support to customers and fulfilling contractual service commitments.

• Experience in developing or supporting platforms like registries or compliance systems, identity or entity verification systems, or messaging/communications platforms.

• Knowledge of telecommunications, messaging, or wireless ecosystems is a plus.

• Familiarity with KYC/KYB processes, identity verification platforms, or business entity data management is advantageous.

• Experience with billing and subscription management platforms such as Stripe or Chargebee is beneficial.

• Background in regulated industries or compliance-driven environments is a plus.

• Familiarity with Power BI, Tableau, or QuickSight is advantageous.

• Website UX experience is beneficial.

• CBAP, PMI-PBA, or similar certification is a plus.

• Fluency in Spanish is advantageous.

🏝️ Benefits

• Variable pay, provided as a monetary bonus or in another form.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Flexible spending accounts.

• Health savings accounts.

• Life insurance.

• Accidental death and dismemberment (ADD) insurance.

• Disability insurance.

• Retirement plan.

• Paid vacation/time off.

• Educational assistance.

• Infertility assistance.

• Paid parental leave.

• Adoption assistance.

• Flexible work environment.