Senior Business Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support to the PMO in executing contract management for the Indian Health Service Electronic Health Records Modernization program.

• Assist with knowledge management and the operations of SharePoint across the program.

• Monitor, triage, and track knowledge management tickets while coordinating resolutions.

• Administer front-end SharePoint functions, including the creation of lists and libraries, designing modern pages, and managing permissions and groups.

• Aid in the development of procedures, processes, templates, and structured knowledge management artifacts.

• Manage and coordinate the process for Lessons Learned.

• Support user administration for GovSlack, including account creation/removal and troubleshooting access issues.

• Collaborate with knowledge management and functional teams on ticket resolutions and content governance.

• Coordinate SharePoint content reviews with content owners and subject matter experts.

• Collect, document, and refine inputs related to Lessons Learned.

• Identify duplicate or abandoned content in SharePoint and suggest cleanup actions.

• Identify gaps in processes and recommend improvements for efficiency, consistency, and performance.

• Advocate for structured knowledge management practices and consistent use of templates and process documentation.

• Contribute to the maturity of SharePoint governance, compliance, reduction of content sprawl, and enhancement of user experience.

• Foster engagement with the Lessons Learned process.

• Utilize SharePoint Online, knowledge management tools, workflows, repositories, trackers, and structured documentation systems.

• Prepare and present briefings and updates for program audiences, including leadership.

⛳️ Requirements

• A Bachelor’s degree with 8+ years of relevant experience, or an equivalent combination of education and experience.

• Oracle Cerner certification may replace 3 years of the required experience.

• Experience with SharePoint, including document libraries, metadata tagging, lists, and permissions.

• Proven track record in documenting processes.

• Experience in supporting technical, clinical, or PMO teams.

• Familiarity with change management, reporting, workflow tracking, issue resolution pathways/escalation, and tracking milestone progress during development and implementation.

• Experience in coordinating communication across functional teams.

• Willingness to travel up to 25% of the year, if necessary.

• Must be eligible to obtain a Public Trust Level 5 clearance.

• Experience with GovSlack, Slack, or other team collaboration tools.

• Familiarity with ServiceNow or similar ticketing systems.

• Understanding of knowledge management concepts and structured documentation practices.

• Experience aiding federal contract program managers.

• Skills in task management and/or relevant experience.

• Proactive mindset towards process improvement, particularly in knowledge management workflows.

• Exceptional written communication abilities.

• Strong organizational and time management skills, with the ability to handle frequently changing priorities.

• Capable of preparing and delivering presentations and briefings to diverse program audiences, including leadership and stakeholders.

• Ability to work independently with minimal supervision while meeting tight deadlines.

• Competent in following detailed written policies, processes, procedures, and work instructions.

• Capable of producing high-quality documentation.

🏝️ Benefits

• A variety of medical plan options, some including Health Savings Accounts.

• Dental plan options available.

• Vision plan offered.

• 401(k) plan with both pre- and post-tax contributions along with company matching.

• Flexible work weeks whenever possible.

• Leave benefits including vacation, sick, personal, holiday, paid parental, military, bereavement, and jury duty leave.

• Typically, 15 days of paid leave granted per calendar year for vacations, personal matters, and illness.

• 10 paid holidays each year.

• Up to 160 hours of paid family leave available in a rolling 12-month period for eligible employees.

• Short- and long-term disability benefits provided.

• Life insurance coverage.

• Accidental death and dismemberment insurance.

• Personal accident insurance coverage.

• Critical illness insurance available.

• Business travel and accident insurance provided.