Senior Business Analyst

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Collect and document business requirements.

• Assist with Finance and Accounting transformation projects.

• Oversee testing, defect management, and user acceptance testing.

• Aid in project tracking, sprint management, and delivery operations.

• Create and manage Azure DevOps PBIs, Spikes, and work items.

• Translate ServiceNow requests into actionable requirements.

• Monitor backlog health, aging items, and work distribution.

• Maintain thorough and audit-ready documentation.

• Manage change requests and implementation processes.

• Ensure adherence to governance, approval, audit, and control standards.

• Assist with change advisory and governance meetings.

• Facilitate user access requests and JHA Client Portal submissions.

• Create and maintain operational and management reports.

• Track work item status, backlog aging, and workload trends.

• Support JHA reporting, dashboard updates, and data analysis tasks.

• Develop and sustain SOPs, business and functional requirements, process maps, test cases, training materials, and other project documentation.

• Create documentation for current-state and future-state processes related to business transformation and system implementation projects.

• Lead BPM activities, including value stream mapping, process analysis, and recommendations for process improvements.

• Formulate test strategies, scenarios, and cases for system enhancements, integrations, upgrades, and UAT.

• Develop and provide end-user training documentation, job aids, and knowledge transfer materials.

• Manage SharePoint sites, knowledge repositories, and project documentation libraries.

• Aid in audit, compliance, and governance processes by keeping complete, accurate, and traceable documentation artifacts.

• Coordinate access requests, environment management, and system support tasks.

• Support ongoing operational and release-related activities.

• Assist with production support and issue resolution.

• Act as a liaison between Accounting & Finance stakeholders, technology teams, and operational partners.

• Support initiatives related to Jack Henry SilverLake, LoanIQ integrations, Loan Data Mart reporting, finance systems, reconciliations, reporting, and production support.

⛳️ Requirements

• Bachelor’s degree.

• Over 5 years of experience as a Business Analyst supporting financial systems, banking operations, or enterprise technology initiatives.

• Strong background with Jack Henry (JHA) platforms, particularly in Accounting & Finance processes, general ledger, deposits, loans, interfaces, reconciliations, reporting, and operational workflows.

• Proven expertise in facilitating Agile delivery, including requirements gathering, process analysis, sprint planning, backlog management, and creating user stories and Product Backlog Items (PBIs).

• Experience with Azure DevOps, ServiceNow, and reporting and analytics tools for managing requirements, defects, enhancements, and production support tasks.

• Working knowledge of Accounting & Finance processes, including loan and deposit operations, reconciliations, financial reporting, controls, and data integrity standards.

• Experience in supporting system implementations, upgrades, integrations, conversions, and user acceptance testing (UAT) in banking and financial services settings.

• Familiarity with SDLC, change management, SOX-compliant controls, audit standards, and governance-driven development methodologies.

• Strong analytical, problem-solving, documentation, and organizational abilities, with a knack for translating business needs into functional and technical specifications.

• Excellent communication and stakeholder management skills, capable of effective collaboration across Accounting, Finance, Operations, Technology, and vendor teams.

• Successful completion of a credit check, criminal background check, and pre-employment drug screening, including screening for marijuana.

• Verification of employment eligibility through E-Verify/right-to-work requirements in the United States.

🏝️ Benefits

• Eligible for an Annual Discretionary Cash Bonus Target: 10%.

• Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%.

• Medical, Dental, Vision, and Life Insurance.

• Paid Sick Leave.

• 3 weeks’ Vacation.

• Holidays (approximately 11 per year).

• HSA or FSA account and other voluntary benefits.

• 401(k) Retirement Saving Plan with Employer Match Program.

• 529 Savings Plan.

• Employee Mortgage Loan Program.

• Free access to an Axos Bank Account with Self-Directed Trading.