Senior Business Analyst – Adoption Lead

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Validate current findings related to information trust and discoverability.

• Document user journeys in their current state, highlighting pain points, roles, decisions, exceptions, and information dependencies.

• Define future-state user journeys along with measurable success criteria.

• Facilitate discussions regarding pilot scope, requirements, prioritization, acceptance criteria, and business value.

• Translate business needs into user stories, process requirements, validation rules, and testing scenarios.

• Coordinate reviews of extracted or transformed information with business and document owners.

• Develop representative questions, anticipated outcomes, and acceptance criteria for Copilot experiences.

• Plan demonstrations, user testing, feedback collection, issue triage, and acceptance activities.

• Map change impacts, stakeholder groups, communication and training needs, and readiness requirements.

• Support the release backlog, quick-wins plan, operating model, and roadmap.

• Document evidence of value, unmet needs, adoption risks, and recommendations for future development.

• Lead workshops and alignment meetings with business, technology, data, security, and governance teams.

• Connect prioritized business challenges to the technical proof of value within a modernization program.

• Engage with user journeys, document processes, research, information discoverability, quality, validation, adoption, and operational readiness.

• Collaborate with information architecture, SharePoint, Power Platform, Microsoft Fabric, AI, and development teams.

⛳️ Requirements

• Senior-level business analysis experience in enterprise information, data, collaboration, search, workflow, or digital workplace programs.

• Experience in gathering, analyzing, documenting, validating, and prioritizing requirements.

• Knowledge of process modeling, user journeys, user stories, and acceptance criteria.

• Experience facilitating workshops and meetings with a diverse range of stakeholder groups.

• Ability to convert broad business needs into objective, testable, and measurable requirements.

• Experience in developing and executing business test plans and user acceptance testing.

• Experience with change management, communications, training, adoption, and organizational readiness.

• Knowledge of Agile methodologies, backlog management, prioritization, and release planning.

• Exceptional written communication skills and the ability to produce clear, well-structured documentation.

• Capability to work with technical teams and grasp enterprise information and data solutions.

• Intermediate to advanced English proficiency (B2 or higher), with the ability to communicate effectively in writing and verbally in a corporate and technical context.

• Availability to work in the Eastern Standard Time (EST) time zone.

• Preferred: Experience with SharePoint Online, Power Platform, Microsoft 365, Microsoft Fabric, or Microsoft Copilot.

• Preferred: Knowledge of knowledge management, document governance, or data governance.

• Preferred: Experience with processes related to properties, tenants, leases, buildings, contracts, projects, or assets.

• Preferred: Experience in defining success metrics, baselines, and adoption indicators.

• Preferred: Experience in digital transformation projects, workplace modernization, or new technology implementations.

• Preferred: Knowledge of organizational change management methodologies.

• Preferred: Certifications related to business analysis, product management, Agile methods, process management, or change management.

🏝️ Benefits

• SulAmerica health insurance for you (nationwide coverage, shared room, and copayments).

• TotalPass gym membership.

• Latest-generation laptop.

• Transportation allowance.

• Meal allowance: BRL 770.00 (average of 22 business days per month), with the option to receive the amount through the meal voucher or Flash card.

• Candidate referral bonus.

• Creditas financial services partnership.

• Annual performance review with an Individual Development Plan (IDP).

• Training through iblue Academy.

• Udemy training.

• Certifications (AWS, Microsoft, IBM, and H2O).

• Educational partnerships (with potential financial assistance tied to performance review results).

• Structured Y-shaped career path (management or specialist track).

• Benefit packages offered through the cooperative.

• 15 days of paid time off after completing the 12th month.