Senior Bodily Injury Adjuster

This is a fully remote position, open to applicants in Texas.

📋 Description

• Investigate, assess, negotiate, and adjust low to moderately complex auto claims related to third-party injuries as well as first-party uninsured or underinsured motorist losses.

• Verify that coverage is active for the reported loss.

• Examine liability by researching relevant laws and regulations, interviewing involved parties, analyzing damage photographs, and reviewing police documentation.

• Negotiate and resolve injury claims with claimants, policyholders, or their legal representatives.

• Execute routine assignments and address issues under direct supervision.

• Deliver claims services through various channels to members and external customers.

• Leverage knowledge of Property & Casualty insurance products, services, processes, policy contracts, coverages, and GM Insurance claims protocols.

• Seek assistance and recognize issues that require escalation.

• Collaborate with or direct vendors and internal business partners to facilitate the resolution of claims.

• Contribute to business objectives and performance metrics while effectively utilizing tools and technology.

• Support workload increases and catastrophe operations as necessary.

⛳️ Requirements

• Experience in a high-volume phone-based contact center environment utilizing a headset.

• Knowledge of establishing enduring relationships with both internal and external customers and business partners.

• Proficiency in a Windows operating environment.

• Excellent written and verbal communication abilities.

• Capability to implement and adapt to rapid changes.

• Skill in navigating and working across multiple systems simultaneously.

• Ability to utilize AI tools such as Microsoft Copilot.

• Competence in evaluating AI outputs for accuracy, compliance, and bias.

• Experience in integrating AI into workflows to enhance efficiency or insights.

• Familiarity with AI-assisted research, summarization, and content creation.

• Understanding of responsible AI usage, including ethics and data protection.

• High School Diploma or equivalent is required.

• A minimum of 4 years of auto claims adjusting experience is required.

• At least 2 years of experience managing injury claims is required.

• An Insurance Adjuster License is required.

• A Bachelor’s degree in a related field is preferred.

• Over 2 years of customer service experience is preferred.

• Experience in FL/GA/TX/AZ is preferred.

🏝️ Benefits

• 401K matching.

• Bonding leave for new parents (12 weeks, 100% paid).

• Tuition assistance.

• Training opportunities.

• GM employee auto discount.

• Community service pay.

• Nine company holidays.

• Competitive salary with bonus eligibility.

• Health benefits available from day one of employment.

• Performance-based incentive program.

• 100% remote work.

• No travel required.