Senior Backend Engineer – CRM

This is a fully remote position, open to applicants in United States.

📋 Description

• Revise the fundamental CRM data architecture for leads, contacts, opportunities, and custom objects.

• Develop and execute migration strategies and rearchitecture initiatives without disrupting product availability.

• Create tools and endpoints that provide access to CRM data and actions for MCP-compatible agents.

• Empower agents to navigate, filter, and analyze customer CRM data effectively.

• Deliver AI-native CRM functionalities such as agentic enrichment, AI-driven data cleansing, and enhanced AI search capabilities.

• Ensure high-traffic CRM pathways remain fast, including lead searches, deal updates, pipeline reviews, and bulk operations.

• Collaborate across teams and projects as organizational priorities evolve.

• Utilize suitable technologies and contribute to Close’s AI-native engineering processes.

⛳️ Requirements

• Extensive engineering background.

• Proficiency in Python; knowledge of Go, Rust, or TypeScript is beneficial.

• Experience in designing systems that others can build upon.

• Proven track record in planning migrations and organizing rearchitectures into independently deployable segments.

• Understanding of data models, schemas, relationships, normalization, query design, and type systems.

• Experience with search technologies is a significant advantage, particularly with Elasticsearch, Lucene internals, query planning, relevance, and large-scale indexing.

• Substantial production experience delivering LLM-backed or agentic features to actual users.

• Familiarity with using AI tools in everyday development tasks.

• Experience troubleshooting incidents that involve latency considerations.

• Proven experience managing systems that significantly affect customers or handling an on-call pager.

• Builder-focused experience in delivering functional software.

• Eligibility to work legally in the US; visa requirements must be clarified.

• Capability to work remotely and travel internationally for week-long team offsites.

🏝️ Benefits

• Competitive salary along with an organization-wide performance-based bonus.

• Approximately 5 weeks of paid time off (PTO) at the start.

• One-week all-company Winter Holiday Break.

• Paid holidays in the US.

• Two additional PTO days for each year of service with Close.

• Option for a 4-day work week at 80% pay.

• Paid parental leave for both primary and secondary caregivers.

• One-month paid sabbatical after every five years of employment.

• Two medical plans with Close covering 99% of the premiums for US residents.

• Dental and vision insurance for US residents.

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options for US residents.

• Company-provided long-term disability insurance for US residents.

• 401(k) matching up to 6%, with immediate vesting, for US residents.

• Access to top-tier developer tools funded by Close.

• Annual in-person company team gatherings.