Senior Associate, Launch Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage and support a range of client implementation projects from the handoff by Sales to a successful launch.

• Act as a consultant, expert in application configuration, and project manager.

• Ensure internal and external teams remain engaged and aligned throughout the process.

• Convert Glia tool and technology deployments into quantifiable customer ROI.

• Clearly and consistently communicate the value to executive stakeholders.

• Develop and maintain project schedules, communication plans, test plans, and RAID logs.

• Set and manage client expectations while proactively identifying alignment issues.

• Raise blockers through internal channels to ensure adherence to timelines.

• Provide training to client administrators on platform configuration.

• Assist operators through simulated training exercises.

• Identify, define, and suggest internal procedures to enhance service delivery at scale.

⛳️ Requirements

• Minimum of 2 years of experience in managing implementations for SaaS or Enterprise-level clients.

• Familiarity with APIs, HTML, and network security concepts.

• Practical experience in configuring applications or software platforms, including Drupal, CRM systems, or enterprise software tools.

• Demonstrated ability to coordinate multiple client-facing projects at once.

• Experience working collaboratively with Sales, Product, Customer Success, and Development/Engineering teams.

• Strong presentation skills combined with self-confidence and enthusiasm.

• Effective and scalable problem-solving skills.

• Robust project management skills and a background in technical consultancy.

• Excellent written, verbal, and interpersonal communication skills across diverse audiences and methods.

• Highly collaborative and adaptable.

• Growth-oriented mindset with a natural curiosity about technology.

🏝️ Benefits

• Positive, inclusive, and supportive work culture.

• Equal opportunity employment practices.

• Hiring process includes an introduction, practical and team interviews, followed by a decision and offer.