Senior Associate, GTM Systems

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Take ownership of the strategic vision and technical implementation of systems within your scope.

• Enhance application usage by identifying gaps and offering tailored coaching and training for individuals and groups.

• Utilize and create AI-driven solutions to boost productivity, efficiency, scalability, and user outcomes.

• Convert business and process requirements into documentation for technical development, user testing, enablement, and releases.

• Lead system enablement initiatives and partner with the Enablement Team to develop user training plans.

• Work alongside Revenue Operations to identify and develop integrations across the technology landscape.

• Provide flexible support to the Salesforce team through discovery, technical coordination, delivery, and communication.

• Contribute to revenue strategy, process enhancement, growth, and organizational productivity across go-to-market teams.

⛳️ Requirements

• Over 5 years of experience in GTM Operations and system development or consulting.

• More than 3 years of experience with Salesforce Sales Cloud and associated Support/Success ecosystem.

• Salesforce Administrator certification is advantageous but not mandatory.

• At least 2 years of experience with Gainsight or other Customer Success Platforms is highly preferred.

• Strong project management skills are essential.

• Familiarity with Agile development methodology and fundamental concepts.

• Experience in creating process flows, conducting gap analyses, analyzing KPIs, adoption and success metrics, project scoping, and change management.

• Ability to work independently, meet deadlines, and excel in a fast-paced environment.

• Strong communication, presentation, and influence skills across all levels of the organization, including executive and C-suite.

• Highly collaborative, with comfort in leading sessions with stakeholders, leadership, and Revenue Operations.

🏝️ Benefits

• Equity grants

• 401(k) plan with employer matching

• 16 weeks of paid parental leave

• Wellness benefits

• Commuter benefits match

• Paid time off

• Paid sick leave

• Medical, dental, and vision benefits

• 11 paid holidays

• Disability insurance

• Basic life insurance

• Family-forming assistance

• Mental health program

• Flexible paid time off/vacation for salaried positions

• 80 hours of paid sick time annually for salaried roles

• Premium healthcare

• Wellness expense reimbursement