Senior Associate, GDCM Deployment, PEP

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Assist team members by diagnosing issues and offering technical guidance

• Deliver remote or on-site training and support for hotel operations

• Configure and establish the system database

• Set up hardware and system connections

• Transition hotels from the phased-out PMS, ensuring complete data transfer to PEP

• Onboard new Associates by training them on all facets of projects and tasks

• Mentor Associates and coordinate with the Manager to foster Associate development

• Collaborate with both internal and external support teams to address system challenges

• Oversee various stages of remote and on-site PEP implementations, encompassing communication, configuration, database setup, data migration, interface testing, and training

• Execute project management responsibilities when Project Managers are unavailable

• Report directly to the Manager of the Property Engagement Platform

⛳️ Requirements

• A minimum of three (3) years of professional experience in Technology or a related discipline

• At least two (2) years of experience utilizing Property, Sales, or Revenue Systems

• Familiarity with Hilton's PMS, CRS, and related interfaces

• Willingness to travel up to 80%

• Bachelor’s Degree, or an Associate's Degree along with 6+ years of Technology-related experience, or a High School Diploma/GED with 12+ years of Technology experience

• Preferred: Five (5) or more years of relevant professional experience in Technology or a related field

• Preferred: Experience as a successful systems installer

• Preferred: Knowledge of point of sale systems, networking, desktop support, Linux, XML, Basic SQL, and JSON

• Preferred: Experience troubleshooting local hotel interfaces or systems

• Preferred: Bilingual capabilities

🏝️ Benefits

• 110 nights of heavily discounted travel, with room rates starting at $40/night through the Go Hilton travel program

• Employee stock purchase program (ESPP) offering Hilton shares at a 15% discount

• Paid parental leave for eligible Team Members, including partners and adoptive parents

• Access to dedicated caregiving concierge services

• Crisis Concierge support available

• Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members

• Generous paid time off (PTO)

• Comprehensive health and welfare benefits, including health plans, dental coverage, and vision insurance

• Retirement plan options

• Hilton Annual Incentive (Bonus) Plan, subject to terms and conditions

• Recognition for an award-winning workplace culture

• Flexible remote work arrangement