Senior Associate – Executive Assistance

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Supervise and manage the Executive Assistant support services for designated senior executives located at a GDS site.

• Lead a team of Executive Assistants in a remote working environment.

• Provide comprehensive support including diary management, travel arrangements, event planning, meeting coordination, expense tracking, client relationship management, email handling, CRM data management, timesheet processing, and general administrative duties.

• Organize internal and external appointments, meetings, events, videoconferences, facility usage, equipment needs, catering, and agendas.

• Handle executive travel arrangements, including bookings, approvals, passport and visa management, cost oversight, and itinerary preparation in line with EY policies.

• Screen, respond to, flag, file, and delete email correspondence as instructed.

• Coordinate client visits, events, mailing lists, and marketing data.

• Assist in CRM pipeline management, opportunity administration, reporting, and contact and activity management.

• Gather and process reimbursable expenses and reconcile financial statements.

• Collect and input weekly timesheet data.

• Document meeting minutes and actions, maintain project information, track learning/CPE hours, support EY tools, gather and manage business information, transcribe recorded meetings, and perform various ad-hoc service line tasks.

• Collaborate with the onshore GDS Liaison Coordinator to ensure EA team members have the necessary skills and meet executive expectations.

• Operate in time zones that facilitate client support and step in as necessary to ensure efficient service delivery.

⛳️ Requirements

• Bachelor’s degree or a master's degree is required.

• Proficient command of English (both written and spoken) is essential.

• 4 to 8 years of professional experience, with a minimum of 3 years in a supervisory capacity (ideally).

• At least one year of experience in a team setting providing virtual secretarial services is preferred.

• Willingness to work in shifts.

• Strong skills in multi-tasking, prioritization, organization, and time management.

• Capable of problem-solving.

• Excellent network coordination abilities.

• Comfortable using IT database systems.

• Exceptional written and oral communication skills.

• Ability to work virtually and independently.

• Proven track record in project planning and management.

• Ability to engage diplomatically with clients.

• Willingness to work outside of regular hours when necessary.

• Proficient in MS Office (Word, Excel, and PowerPoint).

• Basic knowledge of MS Outlook and Lync.

• Ability to interact effectively with senior management.

🏝️ Benefits

• Ongoing learning and development opportunities.

• Access to tools and flexibility to create a meaningful impact.

• Insights, coaching, and confidence through transformative leadership.

• A diverse and inclusive workplace culture.

• Collaboration with global EY teams on exciting projects.

• Career advancement opportunities across various business disciplines.