Senior Manager, Commercial SBC

This is a fully remote position, open to applicants in Florida.

📋 Description

• Supervise a team of Asset Managers and Portfolio Managers tasked with managing Commercial Real Estate loans.

• Recruit, train, and assess team members.

• Handle highly escalated issues for investors and borrowers.

• Act as the main point of contact for inter-company projects, system upgrades, and associated matters.

• Review reports and team performance to pinpoint portfolio risks, opportunities for employee training, and needs related to investor reporting or asset management.

• Collaborate with external clients to resolve escalated issues and deliver outstanding service.

• Oversee client and internal reporting to ensure compliance with contractual timelines, accuracy, and team performance standards.

• Track staffing levels, create job requisitions, facilitate team-building activities, and communicate team concerns to the Director.

• Hold regular meetings with direct reports to discuss engagement, resolve issues, and provide training.

• Examine contract terms and ensure adherence across servicing and other Onity business units.

• Interpret and educate team members on PSA, TSA, SSA, and Servicing Agreements.

• Manage various servicing systems, reporting requirements, accounting frameworks, and cash flow.

• Generate investor reports in collaboration with internal business units.

• Coordinate servicing activities across internal departments.

• Revise internal policies and procedures as necessary.

• Assist with audits and requests from rating agencies, including presentations.

• Facilitate team training sessions and prepare presentations for investors, management, and internal business units.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor's degree from an accredited university preferred, or equivalent professional experience.

• Minimum of 12 years of experience in CRE loan servicing required.

• 1–2 years of experience in a leadership role required; 4–5 years preferred.

• Comprehensive understanding of the entire CRE loan life cycle from onboarding to Mortgage Satisfaction.

• Previous experience with CMBS, RMBS, SFR Portfolio loans, and/or CREFC reporting requirements.

• Exceptional attention to detail.

• Strong proficiency in Word, Excel, Outlook, CoPilot, and other information processing applications.

• Capability to perform complex calculations using calculators and systems.

• Ability to reason and apply sound judgment.

• Skilled in managing sensitive and confidential information appropriately.

• Excellent verbal, written, and listening skills, along with strong customer service, relationship-building, conflict resolution, and difficult conversation capabilities.

• Must successfully pass the Company’s Background Screening process prior to starting employment.

• May need to pass client-specific background checks or Federal/State licensing requirements, as applicable.

• Familiarity with REALSynergy or MSP servicing systems is advantageous.

🏝️ Benefits

• Annual bonus of 20% based on performance.

• Medical, dental, and vision insurance coverage.

• Up to 3% match on 401(k) contributions.

• Generous paid time off policy.

• Company-funded life, accident, and disability coverage.

• Programs focusing on mental, physical, and financial wellness.