Senior Art Business Operations Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and sustain an accurate overview of art services capacity, utilization, current projects, project wind-downs, and anticipated availability across Create.

• Offer BD, studio leadership, and Create leadership insight into work allocation, additional demands, available skills, and any communication or planning deficiencies.

• Foster internal transparency, trust, and establish a clear operational rhythm.

• Assist external partners across various accounts, including responding to RFPs, addressing staffing and scheduling inquiries, engaging in partner-facing capability discussions, and coordinating production-level efforts.

• Manage cross-studio capacity visibility, operational cadence, demand/supply alignment, escalation processes, and translate art services supply into actionable BD initiatives.

• Act as the operational link between studios and BD, as well as a resource for enabling horizontal partnerships across multiple accounts.

• Organize resolution pathways for risks and opportunities and escalate issues when necessary.

• Provide succinct leadership reports on utilization, supply/demand discrepancies, and associated risks.

⛳️ Requirements

• Ensure real-time visibility at the studio level regarding art headcount, active assignments, and tiered availability (0–90+ days) across various disciplines, locations, and confidence levels.

• Monitor major projects, ramp-ups, and transitions, converting upcoming art availability into actionable demand signals.

• Define standard definitions, establish data ownership, and implement a repeatable operational rhythm among BD, studio leads, and regional leadership.

• Assess incoming opportunities against real-time capacity and skills, recommending optimal delivery configurations (dedicated, co-development, or hybrid).

• Assist with RFPs by providing accurate staffing scenarios.

• Broaden availability tracking to include co-development studios and identify cross-deployment possibilities.

• Identify data, timing, and routing bottlenecks early and execute process improvements.

• Generate reports on utilization, supply/demand gaps, and risks.

• Create a scalable operational model across different regions.

• Maintain regular collaboration with global teams.

• Travel periodically to partner sites, Keywords studios, and industry events as required.

🏝️ Benefits

• Comprehensive benefits package including Medical, Dental, and Vision coverage.

• Paid vacation and sick leave.

• Life and Disability insurance coverage.

• Paid Basic and AD&D insurance.

• Optional Legal, Accident, Critical Illness, and Hospital Indemnity coverage.

• Voluntary Flexible Spending Account (FSA).

• 401(k) retirement plan.