Senior Application Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and configure business systems, including upgrades and enhancements for designated technology platforms.

• Act as the main point of contact for application users requiring support.

• Detect and resolve application-related issues, including those impacting other application teams.

• Conduct impact assessments for proposed changes.

• Create and test modifications to systems.

• Recognize opportunities for enhancing platform performance to support business processes and requirements.

• Lead the estimation process for enhancements and support requests.

• Oversee workflow design, configure and test system modifications, and evaluate technical challenges.

• Collaborate with business systems stakeholders and software vendor implementation teams.

• Gain insight into operational needs and optimize business workflows via technology.

• Engage in training sessions and assist end users.

• Resolve inquiries and issues.

• Provide support to end users for tracked concerns.

• Discuss project and issue progress with project leadership.

• Assign or delegate configuration tasks and other activities to Application Analysts or Managed Services team members.

• Serve as the Applications Manager's delegate during incident or problem resolution.

• Mentor junior analysts and offer peer guidance.

• Spearhead the design and documentation of internal processes for ongoing IT improvement.

• Collaborate within cross-functional teams and maintain communication with project leaders, subject matter experts, and key stakeholders.

• Adhere to the company’s mission, values, and Quality Management System policies and procedures.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Management Information Systems, or a related discipline; alternatively, a high school diploma/general education diploma and 4 years of relevant experience in place of a Bachelor’s degree.

• Over 5 years of experience in developing or configuring technology solutions in an application analyst or project delivery capacity.

• Recognized as a Subject Matter Expert in one or more of the following areas: patient identification workflows in healthcare, revenue cycle, CRM & MyChart, Patient Registration, or lab order entry.

• Must possess or have the ability to obtain relevant Epic software application certification within 8 weeks of hire.

• Authorized to work in the United States without sponsorship.

• Proven capability to fulfill the Essential Duties with or without accommodation.

• Preferred: relevant certifications, particularly Epic Professional Billing.

• Preferred: professional experience in Health Care or Biotechnology.

• Preferred: working knowledge of agile delivery methodologies.

• Capable of working normal business hours and being on-call, with potential for nights and weekends.

• Willingness to travel approximately 5% of the working time.

• Able to lift up to 10 pounds for about 5% of a typical workday.

• Competent in working in front of a computer screen and/or typing for about 90% of a typical workday.

• Must comply with relevant personal protective equipment requirements.

• Strong analytical, problem-solving, organizational, interpersonal, and communication skills.

• Ability to function in a cross-functional and complex matrix environment.

• Eager to learn new software applications and adapt to change.

• Regular and dependable attendance.

🏝️ Benefits

• Remote work arrangement (United States of America: Remote; Individual Office Exception Approved).

• Opportunity to contribute to cancer diagnostics and transformative healthcare technologies.

• Access to mentorship and leadership development opportunities.

• Commitment to equal employment opportunity.