Analyst, Commercial Special Servicing Support

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee a geographically diverse portfolio of non-performing commercial/business-purpose mortgage loans

• Analyze loan accounting and prepare or validate calculations for legal demands

• Handle incoming calls and correspondence from borrowers and internal teams

• Evaluate property valuation reports, collateral inspections, and operating information for properties

• Review documents related to commercial loans, borrower requirements, and covenants

• Assess performing loan reports to pinpoint loans at risk of being transferred to special servicing

• Track property tax and insurance status for assigned collateral

• Act as the primary contact and liaison with external special servicers

• Manage requests and instructions from external special servicers regarding posting and disbursement transactions

• Ensure system data and reports are maintained for accuracy and punctuality

• Collaborate with Company resources across various departments, including offshore teams

• Review servicing agreements for responsibilities, authorities, and deadlines

• Process third-party vendor invoices and reports

• Assist Commercial Primary Servicing representatives with borrower outreach, market analysis, and investor inquiries

• Complete necessary training, compliance, audit, and reporting activities

• Identify operational challenges and propose solutions

• Acknowledge and respond to requests from external special servicers within 24 hours

• Provide daily updates on any requests outstanding for over 24 hours

• Process posting instructions within 24 hours and invoices within three days

• Maintain 100% accuracy in accounting calculations

• Complete a minimum of 40 hours of annual Company training

⛳️ Requirements

• At least 2 years of experience with defaulted commercial loans

• Knowledge of commercial loan document provisions, including interest accrual, tax and insurance administration, and lender advances

• Familiarity with commercial loan covenants and compliance

• Understanding of CRE income property operating documents such as rent rolls and income statements

• Strong verbal and written communication skills

• Capability to work independently with minimal oversight

• Effective problem-solving and decision-making abilities

• Ability to adhere to detailed reporting requirements

• Ability to thrive under pressure, meet deadlines, and adapt to changing priorities

• Proficient in Microsoft 365 Suite and Adobe applications

• Experience with loan servicing applications such as MSP, REALSynergy, Strategy, and Enterprise

• Team-oriented skills for collaboration with associates across multiple departments

• Must successfully pass the Company’s Background Screening process before employment begins

• May need to pass client-specific background checks or Federal/State licensing requirements, if applicable

🏝️ Benefits

• Eligibility for performance-based bonuses

• Medical insurance coverage

• Dental insurance coverage

• Vision insurance coverage

• Up to a 3% match on 401(k) contributions

• Generous paid time off policy

• Company-funded life insurance coverage

• Company-funded accident insurance coverage

• Company-funded disability insurance coverage

• Mental wellness program offerings

• Physical wellness program offerings

• Financial wellness program offerings