Retention Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage cancellation requests by addressing the root causes and ensuring customer retention.

• Evaluate technical feasibility, propose plans, and finalize sales to counteract cancellations.

• Review customer registration information, payments, plans, and service history.

• Activate or deactivate plans and apply charges to customer accounts.

• Open, document, forward, and close service tickets within the system.

• Analyze connection logs and call records to assist in resolving service inquiries.

• Document tasks and update internal spreadsheets.

• Access customer routers and perform basic configurations to troubleshoot simple technical issues.

⛳️ Requirements

• Excellent communication, organizational, and accountability abilities.

• Creative and innovative thinking.

• Proficient in Microsoft Office Suite.

• Completed or currently pursuing higher education in Business Administration, Communications, Sales, or a related discipline.

• Position open to individuals with disabilities (PwD).

🏝️ Benefits

• Health Insurance.

• Dental Plan.

• Pharmacy Discount Program.

• Life Insurance.

• Transportation Allowance.

• Meal Allowance.

• Education Assistance.

• Complimentary Internet Service.

• School Supplies Assistance.

• Maternity Support Allowance.

• Unifique Profit-Sharing Program (PPR).

• Five-Year Service Award.

• Psychological Support.

• Childcare Assistance.

• Assistance for children with disabilities.

• Birthday Gift.

• Uniforms and Equipment.

• Partner Discounts and Benefits.

• Discounts on Unifique Services.

• Opportunity to Work from Home.