Senior Application Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the estimation process for enhancement or support requests.

• Direct the design of workflows, configure and test system modifications, and investigate technical challenges.

• Collaborate with business systems stakeholders and software vendor implementation teams.

• Gain insights into operational requirements and pinpoint opportunities for workflow enhancements through technology.

• Engage in training sessions and assist end users.

• Resolve problems and address inquiries.

• Offer end-user support for issues recorded in tracking systems.

• Review project and issue statuses with project leadership.

• Assign or delegate configuration tasks and other responsibilities to Application Analysts or Managed Services team members.

• Serve as a delegate for the Applications Manager in resolving incidents or problems.

• Mentor junior analysts and provide leadership among peers.

• Spearhead the internal process design and documentation for ongoing IT enhancements.

• Conduct business systems design and configuration, upgrades, enhancements, impact assessments, and system modifications for designated technology platforms.

• Act as the primary support contact for application end users, identifying and resolving application-related issues.

• Collaborate within cross-functional teams and maintain communication with project leadership, subject matter experts, and key stakeholders.

• Adhere to and support the company’s Quality Management System policies and procedures.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Management Information Systems, or a related discipline; or a high school diploma/general education diploma combined with 4 years of pertinent experience in lieu of a Bachelor’s degree.

• A minimum of 5 years of experience in developing or configuring technology solutions in an application analyst or project delivery capacity.

• Subject Matter Expert in one or more of the following areas: patient identification workflows in healthcare, revenue cycle, CRM & MyChart, Patient Registration, or lab order entry.

• Possession of or the ability to secure relevant Epic software application(s) certification within 8 weeks of employment.

• Authorized to work in the United States without the need for sponsorship.

• Capable of performing essential duties with or without accommodation.

• Preferred: relevant certifications, with a preference for Epic Professional Billing.

• Preferred: professional working knowledge in Healthcare or Biotechnology.

• Preferred: professional working knowledge of agile delivery methodologies.

• Ability to work standard business hours and be on-call, with possible night and weekend shifts.

• Willingness to travel approximately 5% of working time.

• Capacity to lift up to 10 pounds for about 5% of a typical workday.

• Ability to work in front of a computer screen and/or type for approximately 90% of a typical working day.

• Must comply with applicable personal protective equipment requirements.

🏝️ Benefits

• Remote work arrangement (Individual Office Exception Approved).

• Opportunity to work remotely from within the United States.

• Equal employment opportunity protections.