Senior Analyst, OEM Customer Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the data analytics leader and trusted advisor for one or more OEM clients.

• Utilize analytical expertise and industry knowledge to aid in automotive quality and warranty reduction decisions.

• Examine industry trends with advanced business intelligence tools like Palantir and Tableau.

• Conduct intricate data manipulation and create repeatable, scalable analyses.

• Convert complex data into clear and persuasive insights for client decision-making.

• Function as the primary customer success analyst for designated OEM clients.

• Assist clients in utilizing JD Power data and analytics to produce high-value insights.

• Spot opportunities and solutions that foster warranty benchmarking, reduction, and root cause analysis.

• Serve as a subject matter expert on U.S. automotive quality and warranty reduction.

• Generate comprehensive analyses of industry trends, competitive dynamics, and OEM warranty strategies.

• Lead client discussions, including onboarding and training for new product users.

• Create and present demonstrations showcasing the value of JD Power’s data and services.

• Share insights and recommendations with senior leadership and executive audiences.

⛳️ Requirements

• A minimum of 5 years of experience in automotive product planning, quality, product development, retail sales, reporting, consulting, or data and analytics roles.

• Bachelor’s degree required.

• Demonstrated ability to analyze large, complex data sets and convert findings into actionable insights.

• Advanced knowledge of Excel and PowerPoint.

• Experience in crafting and delivering presentations to executive-level audiences.

• Strong interest and general understanding of trends within the automotive sector.

• Willingness to travel domestically in the U.S. for on-site consultations up to 60% of the time.

• Candidates must be legally authorized to work in the country where employment is offered.

• JD Power does not provide employment sponsorship for this position.

• Preferred: Familiarity with Palantir Foundry.

• Preferred: Master’s degree or higher.

• Preferred: Experience with Python, Spark, and SQL.

• Preferred: Experience integrating data sets from multiple sources, encompassing various dimensions and complexities.

• Preferred: Previous leadership experience in a prior role.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Disability insurance.

• Life insurance.

• Retirement savings programs.

• Paid time off.

• Wellness programs.

• Flexible work arrangements.

• Opportunities for learning and development.