Senior Analyst, Identity Specialist – CyberArk Support and Operations

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver support and operational maintenance for CyberArk environments by managing tickets, incidents, and requests, executing operational routines, and following up on cases until resolution.

• Analyze platform behavior, configurations, event logs, and integrations to investigate and resolve technical issues.

• Engage with the vendor as needed and maintain ongoing communication.

• Advocate for continuous improvement of the environment by identifying recurring issues, suggesting modifications, and implementing enhancements to bolster stability, security, and efficiency.

• Maintain transparent communication with clients and internal teams, aligning expectations, discussing impacts and risks, and providing status updates and technical recommendations.

• Document and cultivate CyberArk knowledge by keeping procedures, resolution records, and the knowledge base current.

• Continuously learn about the platform and share insights with the team.

⛳️ Requirements

• Minimum of five years of professional experience in information technology or information security, with at least three years of direct involvement in identity and access management.

• Strong technical background in identity solutions in at least one of the following areas: IAM, PAM, or IGA.

• Understanding of authentication, authorization, permissions, identity lifecycle management, and the principle of least privilege.

• Capability to investigate complex issues, evaluate impacts, prioritize effectively, and independently handle requests with the level of ownership and accountability expected from a senior professional.

• Excellent verbal and written communication skills, a collaborative mindset, and a willingness to learn and specialize in CyberArk.

• Experience with CyberArk is advantageous but not mandatory.

• Familiarity with Segura/senhasegura, SailPoint, Ping Identity, or other PAM, IAM, and IGA platforms is appreciated.

• Valued experience in providing technical support to clients, collaborating with vendor support teams, maintaining operational documentation, and automating processes.

• Identity and access management certifications and training are a plus.

🏝️ Benefits

• Remote work

• Opportunities for development and specialization in CyberArk

• Development initiatives, including the Orange Juice tech community, Training Program, and Leadership School

• Partnerships with NGOs and EdTech companies

• This position is also open to candidates with disabilities