Senior Analyst – Facilities Admin

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assess client needs and create tailored service strategies

• Build and maintain professional relationships with clients through proactive engagement

• Oversee the entire customer journey from the first inquiry to the final solution

• Resolve client issues via phone calls, emails, and chat communications

• Set up properties, companies, users, service level agreements, issue types, notifications, permissions, dashboards, data, integrations, invoices, vendors, and stack plans

• Utilize expert judgment to pinpoint situations that require escalation

• Assist in root cause analysis for ongoing or significant client issues

• Handle customer inquiries from start to finish and keep stakeholders informed

• Collaborate with cross-functional teams to improve operations and refine processes

• Advocate for team training and development initiatives

• Guide new team members and facilitate knowledge sharing

• Contribute to strategic planning and policy formulation efforts

⛳️ Requirements

• Outstanding verbal and written communication skills in English

• Advanced skills in using MS Office Suite

• Strong organizational and time management abilities

• Proficient in reporting, analytics, and presentation techniques

• Flexibility to work on varying or rotating schedules

• Experience in supporting services for the Global Region is a plus

• Bachelor's degree is preferred

• Minimum of 1-year tenure in the current role/Service Line

• No policy infractions recorded in the last six months

🏝️ Benefits

• Resources and support aimed at improving health, financial stability, and personal well-being

• Opportunities to enhance personal and financial security through JLL programs and resources

• Equal opportunity employer

• Reasonable accommodations available for individuals with disabilities