Senior Analyst – Facilities Admin

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assess client needs and create tailored service strategies to boost satisfaction levels

• Build and maintain professional relationships with clients through regular, proactive communication

• Oversee the entire customer journey from the initial inquiry to the final resolution

• Resolve client issues via phone, email, and chat communications

• Set up properties, companies, users, service level agreements, issue types, notifications, permissions, dashboards, data, integrations, invoices, vendors, and stack plans

• Utilize expert judgment to identify critical situations that require escalation

• Assist in root cause analysis for ongoing or significant client issues

• Manage customer inquiries from start to finish and keep stakeholders informed

• Collaborate with cross-functional teams to implement operational improvements and process enhancements

• Advocate for team training and development initiatives

• Mentor new team members through knowledge sharing and guidance

• Participate in strategic planning and policy formulation efforts

⛳️ Requirements

• Exceptional verbal and written communication skills in English

• Advanced skills in MS Office Suite and computer functionality

• Strong organizational and time management abilities

• Proficient in reporting, analytics, and presentation skills

• Flexibility to work on shifting or rotating schedules

• Experience in supporting Global Region services is a plus

• Minimum of 1-year experience in the current role or Service Line

• Must have no policy infractions on record for the past six months

🏝️ Benefits

• Access to resources and support aimed at improving health, financial, and personal well-being

• Opportunities to enhance personal and financial security

• Reasonable accommodations available for individuals with disabilities