Senior Analyst – Facilities Admin

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assess client needs and create tailored service strategies to boost satisfaction levels.

• Build and maintain professional relationships with clients through regular, proactive communication.

• Take ownership of the entire customer journey from the initial inquiry to final resolution.

• Resolve client issues via phone calls, emails, and chat support.

• Set up properties, company records, user accounts, service level agreements, issue types, notifications, permissions, dashboards, data, integrations, settings, invoices, vendors, and stack plans.

• Use expert judgment to recognize critical situations that may require escalation.

• Assist in root cause analysis for ongoing or significant client issues.

• Handle customer inquiries comprehensively, ensuring accurate information collection and timely stakeholder updates.

• Collaborate with cross-functional teams to enhance operations and refine processes.

• Advocate for team training and development initiatives.

• Mentor new team members through knowledge sharing and guidance.

• Participate in strategic planning and policy development efforts.

⛳️ Requirements

• Exceptional verbal and written communication skills in English.

• Advanced skills in using computer applications, particularly within the MS Office Suite.

• Strong organizational and time management abilities.

• Competent in reporting, analytics, and presentation skills.

• Flexibility to work on shifting or rotating schedules.

• Experience in providing support for Global Region services is a plus.

• A Bachelor's degree is preferred.

• Minimum of 1-year experience in the current role or Service Line.

• No policy infractions recorded in the last six months.

• Applicable for internal candidates only.

🏝️ Benefits

• Comprehensive health, financial, and personal well-being resources and support.

• Opportunities for enhancing both personal and financial security.

• Commitment to being an equal opportunity employer.

• Provision of reasonable accommodations for individuals with disabilities.