Senior Analista Funcional Salesforce

This is a fully remote position, open to applicants in Honduras.

📋 Description

• Translate client operations into actionable requirements.

• Be responsible for refining each service order: scope, business rules, acceptance criteria, and validation with user areas.

• Gather and document the functional scope of each service order: screens, fields, business rules, integrations, and dependencies.

• Write user stories with clear and verifiable acceptance criteria.

• Agree on scope and criteria with the client's user areas before the order enters development.

• Maintain traceability between requirements, user stories, and test cases.

• Support the squad during construction, address functional questions, and validate what has been built before the quality gate.

• Provide support during functional certification and the client's UAT.

• Record requests that exceed the baseline and contribute to the change management process.

⛳️ Requirements

• 5+ years of experience in functional systems analysis.

• 1+ year in Salesforce or CRM projects.

• Experience documenting user stories and acceptance criteria in agile methodologies.

• Proficiency in backlog management tools (Azure Boards, Jira, or similar).

• Ability to conduct workshops with business users and finalize definitions.

• Preferred: experience in banking: account products, cards, or insurance.

• Preferred: knowledge of Financial Services Cloud or Service Cloud.

• Preferred: experience reading integration contracts (OpenAPI / Swagger).

• Preferred: Salesforce Administrator or Business Analyst certification.

🏝️ Benefits

• Competitive compensation packages.

• Collaborative work environment.