Senior Amazon Connect Developer, Python, Bedrock

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the transition of digital contact center operations from Genesys and LivePerson to Amazon Connect.

• Create and implement solutions for chat, chatbot, SMS, email, and WhatsApp utilizing Amazon Connect and AWS services.

• Develop and integrate custom chat widgets and portals, ensuring JWT authentication and secure API access.

• Construct and maintain bespoke widgets using AWS SDKs and APIs to enhance both agent and customer experiences.

• Work collaboratively with cross-functional teams to integrate Amazon Connect with CRM systems such as Salesforce and ServiceNow.

• Deploy GenAI-driven solutions for customer and agent interactions using Amazon Bedrock, OpenAI, and other large language models.

• Ensure comprehensive security, scalability, and compliance in all digital implementations.

• Diagnose and optimize Amazon Connect digital configurations, including routing, flows, and channel setups.

⛳️ Requirements

• Minimum of 6 years of experience with contact center platforms, including at least 4 years specifically with Amazon Connect.

• At least 2 years of practical experience in implementing digital channels (chat, chatbot, SMS, email, WhatsApp).

• Strong expertise in AWS services such as Lambda, API Gateway, DynamoDB, S3, CloudWatch, Cognito, etc.

• Experience with JWT configuration, secure API access, and chat/widget portal integration.

• Demonstrated ability to develop custom widgets utilizing AWS SDKs and APIs.

• Familiarity with GenAI tools and frameworks, including Amazon Bedrock, OpenAI, LangChain, etc.

• Experience in designing and executing digital routing and flows in Amazon Connect.

• Excellent problem-solving abilities and capacity to thrive in agile, fast-paced settings.

• AWS Certified Developer or Solutions Architect (preferred).

• Experience with migrations from Genesys and LivePerson (preferred).

• Knowledge of regulated industries and compliance standards such as HIPAA (preferred).

• Familiarity with Amazon Kendra or other AI-driven search solutions (preferred).

• Experience with LLMs, Foundation Models, and Small Language Models in customer experience applications (preferred).

🏝️ Benefits

• Health insurance

• Language courses

• Relocation program

• Remote work flexibility

• Professional development opportunities

• Certification programs

• Mentorship and talent investment initiatives

• Internal mobility options

• Internship opportunities

• Engaging projects for leading global clients

• Inclusive and supportive workplace culture

• Regular team-building social events