Senior Amazon Connect Developer, Python, Bedrock

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the transition of digital contact center operations from Genesys and LivePerson to Amazon Connect.

• Create and deploy chat, chatbot, SMS, email, and WhatsApp solutions utilizing Amazon Connect and AWS services.

• Develop and integrate custom chat widgets and portals, incorporating JWT authentication and secure API calls.

• Construct and sustain custom widgets using AWS SDKs and APIs to enhance the experiences of agents and customers.

• Work collaboratively with cross-functional teams to integrate Amazon Connect with CRM platforms such as Salesforce and ServiceNow.

• Implement GenAI-driven solutions for interactions between customers and agents using Amazon Bedrock, OpenAI, and other LLMs.

• Ensure the security, scalability, and compliance of digital implementations are robust.

• Diagnose and enhance Amazon Connect digital configurations, including routing, flows, and channel setups.

⛳️ Requirements

• A minimum of 6 years of experience in contact center platforms, with at least 4 years specifically in Amazon Connect.

• At least 2 years of practical experience in implementing digital channels (chat, chatbot, SMS, email, WhatsApp).

• Strong expertise in AWS services: Lambda, API Gateway, DynamoDB, S3, CloudWatch, Cognito, etc.

• Experience with JWT configuration, secure API calls, and portal/chat widget integration.

• Demonstrated ability to develop custom widgets utilizing AWS SDKs and APIs.

• Familiarity with GenAI tools and frameworks (Amazon Bedrock, OpenAI, LangChain, etc.).

• Experience in designing and executing Amazon Connect digital routing and flows.

• Excellent problem-solving abilities and capacity to thrive in agile, fast-paced settings.

• AWS Certified Developer or Solutions Architect certification is preferred.

• Experience with migrations from Genesys and LivePerson is advantageous.

• Exposure to regulated industries and compliance frameworks such as HIPAA is a plus.

• Knowledge of Amazon Kendra or other AI-driven search solutions is beneficial.

• Experience with LLMs, Foundation Models, and Small Language Models in customer experience applications is a plus.

🏝️ Benefits

• Health insurance

• Language courses

• Relocation program

• Remote work flexibility

• Professional development opportunities

• Certification programs

• Mentorship and talent investment programs

• Internal mobility opportunities

• Internship opportunities

• Inclusive and supportive work environment

• Regular team-building company social events