Senior Amazon Connect Developer, Python, Bedrock

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the transition of digital contact center workloads from Genesys and LivePerson to Amazon Connect.

• Create and implement solutions for chat, chatbots, SMS, email, and WhatsApp utilizing Amazon Connect and AWS services.

• Develop and integrate bespoke chat widgets and portals, including JWT authentication and secure API calls.

• Construct and maintain custom widgets using AWS SDKs and APIs to enhance agent and customer experiences.

• Collaborate with cross-functional teams to connect Amazon Connect with CRM platforms such as Salesforce and ServiceNow.

• Implement GenAI-driven solutions using Amazon Bedrock, OpenAI, and various other LLMs.

• Ensure security, scalability, and compliance in all digital implementations.

• Diagnose and optimize Amazon Connect digital configurations, including routing, flows, and channel setups.

⛳️ Requirements

• Minimum of 6 years of experience in contact center platforms, with at least 4 years specifically in Amazon Connect.

• At least 2 years of hands-on experience in implementing digital channels such as chat, chatbots, SMS, email, and WhatsApp.

• Strong expertise in AWS services including Lambda, API Gateway, DynamoDB, S3, CloudWatch, Cognito, etc.

• Experience with JWT setup, secure API calls, and portal/chat widget integration.

• Demonstrated ability to create custom widgets using AWS SDKs and APIs.

• Familiarity with GenAI tools and frameworks such as Amazon Bedrock, OpenAI, LangChain, etc.

• Experience in designing and implementing digital routing and flows for Amazon Connect.

• Strong problem-solving capabilities and the ability to thrive in agile, fast-paced environments.

• AWS Certified Developer or Solutions Architect certification is a plus.

• Experience with migrations from Genesys and LivePerson is advantageous.

• Exposure to regulated industries and compliance frameworks such as HIPAA is beneficial.

• Knowledge of Amazon Kendra or other AI-powered search solutions is a plus.

• Experience with LLMs, Foundation Models, and Small Language Models in customer experience contexts is desirable.

🏝️ Benefits

• Health insurance

• Language courses

• Relocation program

• Professional development opportunities

• Certification programs

• Mentorship and talent investment initiatives

• Opportunities for internal mobility

• Internship opportunities

• Flexible remote work arrangements

• Chance to work on impactful projects for leading global clients

• Inclusive and supportive work culture

• Regular team-building social events

• Commitment to sustainable business practices, focusing on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality