Senior Advisor, Account Management – Infusion Enablement

This is a fully remote position, open to applicants in Texas.

📋 Description

• Design and implement strategies for account growth aimed at enhancing customer retention, profitability, and the value of long-term partnerships.

• Build and maintain executive-level connections with physicians, practice administrators, infusion leaders, and other key decision-makers within practices.

• Discover opportunities to increase the use of specialty distribution, GPO, analytics, and professional service offerings.

• Provide guidance on practice growth, infusion expansion, and initiatives for transforming specialty care.

• Evaluate provider practices for infusion readiness, considering patient demand, therapeutic diversity, reimbursement potential, staffing models, and operational capabilities.

• Create infusion economics models and business cases that support decisions regarding buy-and-bill adoption.

• Assist customers in the planning, launching, implementation, and optimization of infusion programs.

• Suggest solutions to address challenges related to reimbursement, prior authorization, workflow, technology, staffing, and revenue cycle.

• Direct intricate customer initiatives across Specialty Provider Solutions, specialty distribution, GPO, financing, sales, operations, legal, compliance, and finance teams.

• Address customer escalations and operational hurdles through collaborative efforts across functions.

• Present customer opportunities, strategic insights, and pilot results to executive leadership.

• Coordinate the delivery of solutions with strategic partners.

• Enable customer access to technology, reimbursement support, payer contracting, and revenue cycle management solutions.

• Track partner performance and enhance customer outcomes and operational efficiency.

• Identify and engage providers for infusion enablement programs and market validation initiatives.

• Establish and assess success metrics related to customer adoption, economics, operational performance, and growth.

• Analyze customer outcomes and formulate recommendations for commercialization and scaling.

• Keep abreast of competitive, market, reimbursement, and regulatory trends that impact specialty provider customers.

⛳️ Requirements

• Bachelor's degree in Business, Healthcare Administration, Marketing, Finance, or a related field, or equivalent experience.

• Over 10 years of experience in account management, specialty pharmacy, healthcare consulting, provider services, sales leadership, or related healthcare sectors.

• Proven track record in leading enterprise-wide initiatives and managing complex customer relationships.

• Exceptional financial, analytical, and business case development capabilities.

• Preferred experience with specialty distribution, buy-and-bill economics, infusion operations, reimbursement, and revenue cycle management.

• Preferred experience in supporting neurology, rheumatology, gastroenterology, oncology, immunology, or other specialty provider markets.

• MBA, MHA, PharmD, or another relevant advanced degree is preferred.

• Certification in customer success, account management, client relationship management, or equivalent is preferred.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Backup dependent care services.

• Assistance with adoption.

• Coverage for infertility treatments.

• Support for family building.

• Solutions for behavioral health.

• Paid parental leave policies.

• Paid caregiver leave options.

• Access to training programs.

• Resources for professional development.

• Participation in mentorship programs.

• Inclusion in employee resource groups.

• Opportunities for volunteer activities.