Senior Administrator, Payroll

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide precise and timely payroll processing and administration for designated hotel portfolios.

• Process and confirm weekly, biweekly, semi-monthly, and off-cycle payrolls for various Sonesta properties and company codes.

• Ensure the accurate and prompt payment of wages, deductions, bonuses, tips, service charges, and adjustments.

• Review and validate employee timecards, overtime, PTO, holiday pay, and other pay regulations using ADP Workforce Manager.

• Identify and resolve issues related to missing punches, unapproved timecards, and payroll discrepancies.

• Upload and oversee garnishments, child support orders, tax levies, and payroll tax-related activities via ADP SmartCompliance.

• Investigate and address payroll inquiries from employees, hotel management, HR, and Finance.

• Manage assigned AYS service tickets from initiation to resolution while ensuring professional communication and confidentiality.

• Review new hires, terminations, transfers, compensation changes, and employee data received through Workday and other integrated systems.

• Process authorized payroll corrections and adjustments.

• Prepare payroll reports and maintain accurate, audit-ready documentation.

• Support quarterly and year-end activities.

• Contribute to process enhancements, SOP development, cross-training, and payroll system improvements.

• Collaborate with U.S.-based Payroll Leadership, offshore team members, and hotel properties to meet payroll deadlines, resolve issues, support operational continuity, and escalate complex or high-risk matters.

⛳️ Requirements

• A minimum of 3 years of hands-on payroll administration experience, including pay-cycle processing, adjustments, and reconciliation.

• Practical experience with ADP; familiarity with ADP Workforce Now or ADP eTime is adequate. Both are not mandatory.

• Understanding of payroll cycles, employee status changes, time records, wage and tax controls, and accurate payroll reporting.

• Proficient in Excel, with strong analytical accuracy, confidentiality, and effective communication with employees and business partners.

• Experience in U.S. multi-state or multi-location payroll processing.

• Preferred: Experience with union payroll processing and handling complex pay exceptions.

• Preferred: Familiarity with ADP SmartCompliance, Workday, hospitality tips/service charges, or off-cycle payroll processing.

• Preferred: Experience in payroll issue escalation, peer training, or process improvement.

🏝️ Benefits

• Work from home

• U.S. corporate holiday calendar