Senior Administrative Specialist – PMO Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver daily support to the Head of Customer Success and provide additional assistance to the CEO as needed.

• Monitor operational and administrative directives to ensure progress on business initiatives.

• Draft, revise, and organize SOPs, sales playbooks, customer onboarding documentation, and knowledge bases.

• Enhance administrative workflows by utilizing modern business applications and AI prompting techniques.

• Assist in the comprehensive administrative management of new client onboarding processes.

• Serve as an administrative liaison across various business functions, managing project schedules, documentation, and customer timelines.

• Provide insights regarding carrier performance, logistical timelines, and the operational impacts on customers.

• Systematize business data and uphold operational and sales tracking sheets using Excel or Google Sheets.

• Leverage AI tools for crafting prospecting emails, summarizing meeting notes, structuring unstructured data, and refining SOPs.

• Facilitate partner reviews and CEO-led strategic meetings by coordinating schedules, preparing agendas, presentation materials, and tracking follow-ups.

• Participate in customer calls, offer support, and handle follow-up tasks.

• Engage in client discussions and represent the company in the absence of the Head of Customer Success.

• Utilize Notion, Slack, Gmail / Google Workspace, and potentially CRM tools on a daily basis.

⛳️ Requirements

• At least 4 years of experience in an Administrative, PMO, Project Coordination, Executive Assistant, or Business Support capacity.

• High level of proficiency and substantial experience with Microsoft Excel / Google Sheets, including formulas, data organization, and tracking.

• Proficient in MS 365 / Google Workspace.

• Practical experience with generative AI tools such as Gemini, ChatGPT, or Copilot.

• Well-equipped home office setup with dependable high-speed internet and power backup solutions.

• Strong self-motivation, time management skills, initiative, and autonomy.

• Outstanding written and verbal English communication skills.

• Availability to work dedicated remote hours in accordance with HQ schedules.

• Strong attention to detail.

• Exceptional organizational skills and ability to multitask efficiently.

• Proactive problem-solving capabilities.

• A strong preference for or background in Project Management, PMO, or Project Coordination is advantageous.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Flexible working hours and remote work opportunities.

• Professional development and training programs.

• Health and wellness benefits.

• Collaborative and innovative work environment.