Senior Accountant, Franchise Accounts Receivable

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee a substantial portfolio of franchise accounts receivable.

• Prioritize collection activities based on the aging of accounts and payment statuses.

• Maintain ongoing ACH arrangements and assist with daily cash application and deposit-related inquiries.

• Investigate billed amounts, collection exceptions, payment distributions, disputed balances, and credit/debit adjustments.

• Calculate termination fees related to contracts and interpret other fees for review.

• Engage with franchise owners, property contacts, and internal teams to resolve intricate AR issues.

• Provide guidance to AR Accountants on complex cases, escalation paths, and documentation for account resolution.

• Record customer communications, payment commitments, and subsequent steps in relevant systems and tracking reports.

• Prepare updates on accounts and portfolios for collection review meetings and contribute to process enhancements.

• Act as the primary contact for franchisees concerning invoice discrepancies.

• Create balance resolutions such as payment plans, adjustment proposals, or settlement options and seek necessary approvals.

• Redirect non-AR issues to the appropriate operational departments and ensure follow-up until resolution.

• Initiate invoice correction requests and oversee their completion.

• Collaborate with Franchise Billing to investigate and amend invoice inaccuracies, thereby minimizing recurring discrepancies.

• Communicate with the AR Manager and Operations team regarding account statuses, escalations, and emerging trends.

⛳️ Requirements

• Minimum of 5 years of experience in accounts receivable collections or managing high-volume portfolio receivables.

• Familiarity with AR aging, cash applications, recurring payment modalities, collections processes, and account reconciliation.

• Proficient in managing a large account portfolio, analyzing data in Excel, and addressing complex financial and customer challenges.

• Excellent professional communication skills, stakeholder coordination, and effective follow-through.

• Strong interpersonal relationship abilities.

• Capability to listen to and empathize with hotel owners while striving for equitable and practical resolutions.

• Ability to work collaboratively with the AR Manager and senior Operations personnel.

• Experience with Microsoft Dynamics, Yardi ticketing systems, and Excel.

• Background in ACH administration, contract-related charge calculations, and franchise collections.

• Experience in informal mentoring, handling escalations, and improving processes.

🏝️ Benefits

• Work from home.

• Monday to Friday, 8:00 AM to 5:00 PM U.S. Eastern Time.

• U.S. corporate holiday calendar.