Accountant – Franchise Accounts Receivable

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the accounts receivable portfolios for assigned franchise clients.

• Facilitate timely collections and the application of payments.

• Address inquiries related to billing, account balances, and payment applications.

• Analyze account aging, prioritize follow-ups, and recover overdue receivables.

• Investigate payment discrepancies, cash application issues, recurring ACH items, and adjustments to customer credit/debit.

• Ensure accurate maintenance of collection records, account contact information, commitments, and subsequent actions.

• Assist with collection payment plans, internal compliance requirements, and the escalation of high-risk or aging accounts.

• Provide backup support for cash application or bank deposits when required.

• Aid in managing international or Canadian franchise receivables and the setup/application of ACH transactions.

• Compile collection and portfolio updates for Accounts Receivable meetings.

• Collaborate with senior team members to resolve issues.

• Serve as a resource for franchisees regarding invoice discrepancies and follow up on their inquiries.

• Suggest balance resolution options for review and approval by the Senior Accountant or Accounts Receivable Manager.

• Direct non-accounts receivable issues to the relevant operational departments and ensure follow-up on their resolution.

• Initiate invoice correction requests and monitor their progress until completion.

• Collaborate with Franchise Billing to rectify invoice errors.

• Communicate with the Accounts Receivable Manager and Operations team concerning account status and escalations.

⛳️ Requirements

• Minimum of 3 years of experience in accounts receivable or collections.

• Working knowledge of receivables aging, collections, payment processing, and basic accounting principles.

• Proficient in Excel or similar spreadsheet applications.

• Experience with financial, ERP, or accounts receivable systems.

• Excellent verbal and written communication, customer service, accuracy, and organizational skills.

• Strong interpersonal relationship abilities.

• Capability to listen to and empathize with hotel owners while striving for equitable and practical solutions.

• Familiarity with Microsoft Dynamics and Yardi is a plus.

• Experience with recurring ACH, cash application, Canadian or international receivables, and payment-plan management is advantageous.

• Experience managing high-volume multi-property or franchise portfolios is beneficial.

• Bilingual proficiency in Spanish is a plus.

🏝️ Benefits

• Opportunity to work from home.

• Monday to Friday schedule, 9:00 AM to 6:00 PM U.S. Eastern Time.

• Observance of the U.S. corporate holiday calendar.