Accounts Receivable Collector, Business-to-Business

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Oversee a portfolio of business-to-business receivables and ensure timely resolution of outstanding account balances.

• Reach out to clients through phone, email, and written communication to address overdue balances in accordance with company and federal regulations.

• Identify specific accounts for delinquency improvement and prioritize follow-up actions accordingly.

• Develop and implement strategies for account resolution, including promissory notes, payment arrangements, release agreements, and settlement agreements.

• Evaluate customer contracts and account documentation to ensure compliance and appropriate collection practices.

• Investigate, reconcile, and document account issues, billing discrepancies, and payment activities.

• Collaborate with internal teams and leadership to overcome collection obstacles and enhance account outcomes.

• Maintain precise records of collection activities, customer communications, and resolution steps in internal systems.

• Analyze trends and patterns across assigned accounts and suggest improvements to processes.

• Exhibit professionalism, sound judgment, and effective customer relationship management while pursuing collection objectives.

• Assist with special projects and perform additional duties as required.

⛳️ Requirements

• 1-2 years of experience in an accounting, financial, or collections-related role.

• Proven proficiency in Microsoft Office, particularly Word and Excel.

• High school diploma or GED.

• Residing in Ohio or Arizona is preferred.

• Willingness to travel if necessary is preferred.

• Advanced understanding of the healthcare industry is preferred.

• Familiarity with Medicaid, Medicare, and third-party insurance is preferred.

• Knowledge of FDCPA, HIPAA, compliance guidelines, and related laws and regulations is preferred.

• Experience using internal billing and collections systems is preferred.

• Background in pharmaceutical account billing documentation, research, and reconciliation is preferred.

• Experience in business-to-business accounts receivable or collections is preferred.

• Strong collaborative and team-oriented mindset is preferred.

• Exceptional attention to detail and problem-solving abilities is preferred.

• Outstanding written and verbal communication skills are preferred.

• Bachelor's degree is preferred.

🏝️ Benefits

• Medical coverage

• Dental coverage

• Vision coverage

• Paid time off

• Retirement savings options

• Wellness programs

• Other resources supporting physical, emotional, and financial well-being

• Eligibility for CVS Health bonus, commission, or short-term incentive programs